Systematic Bibliometric Review of Artificial Intelligence Technology in Organizational Management, Development, Change and Culture

Abstract

Even now, in the times of advanced digitization, the planning and implementation of many organizational measures remain human-driven. Corresponding to a global trend of application of artificial intelligence in all areas of life, it has received more attention in the last few years and garnered emerging clusters of research in usage of this technology for organizational issues. Some companies already offer tools that support different management tasks in the area of organizational development, but they are not holistic. According to the google trend analysis of the search for artificial intelligence, the inquiry to this topic continues increasing. The purpose of the described investigation was to identify the academic trends in research interaction between such scientific fields, as Artificial Intelligence, Organizational Management, Organizational Development, Organizational Change, and Organizational Culture using bibliometric and network publication analysis. In order to achieve this purpose, we systematically analysed 191 publications between 1983 and 2020 as well as cited and citing publications. The findings of this study provide important conclusions of the current research state. The insightful results are presented in the form of critical review and frame the body of knowledge.

Impact of artificial intelligence on customer engagement and advertising engagement: A review and future research agenda

“…The purchase of services, such as hotel stays, however, has been demonstrated to be more satisfactory for clients if they are served by human employees, as guaranteed service quality is a key element in the service industry (Pasca et al, 2021). However, the service sector and, more specifically, the health industry, must adapt their systems to attract or maintain their customers (Aamer et al, 2021; Bilan et al, 2022; Díez‐Sanmartín et al, 2021; Lin et al, 2018); the application of AI to supply chain management might form better company–customer relationships (Jamwal et al, 2021; Schroeder & Lodemann, 2021; Sharma et al, 2020; Tiwari et al, 2018; Younis et al, 2022).…”

Artificial Intelligence in the Smart City — A Literature Review

“…In response to this challenge, smart cities which heavily rely on information and communication technologies (ICTs) have been proposed and realised in various nations (Aguilera et al, 2017;Alifi & Supangkat, 2016;Al_Turjman & Baali, 2022;Galindo, 2014;Yamakami, 2017;Szpilko et al, 2020). Smart cities integrate different technologies, such as the Internet of Things, blockchain, artificial intelligence, machine learning (ML), and deep reinforcement learning (DRL), to provide comprehensive solutions (Alam et al, 2017;Ali et al, 2020;Allam & Dhunny, 2019;Liu et al, 2019;Bilan et al, 2022).…”

Country performance in e-sport: Social and economic development determinants

“…The current global trend is the application of Big Data (Karaoulanis, 2018), blockchain technology (Lopez et al, 2019;Kibaroğlu, 2020) and integrated artificial intelligence systems (Bilan et al, 2022;Obeid et al, 2020; into different areas of life.…”