2019
DOI: 10.18551/rjoas.2019-07.29
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Technology Acceptance Model and Trust in Explaining Customer Intention to Use Internet Banking

Abstract: The purpose of this study is to explain the effect of the Application of Technology Acceptance Model and Trust in Explaining Customer Intention to Use Bank Negara Indonesia (BNI) Internet Banking in Denpasar. The sampling technique in this study was purposive sampling because the population was not known with certainty. The indicators in this study were 20 indicators, so the total respondents were 200 people. The criteria for determining the sample are BNI customers who have never used the internet banking fea… Show more

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Cited by 6 publications
(14 citation statements)
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“…However, sometimes the participants found things beyond expectations in terms of taste and place when they bought the product, as seen in the previous journals of Lou & Yuan (2019) regarding trustworthiness. These findings are similar to a previous research study (Putra et al, 2020;S. Teng, Wei Khong, et al, 2014).…”
Section: Mbssupporting
confidence: 93%
See 1 more Smart Citation
“…However, sometimes the participants found things beyond expectations in terms of taste and place when they bought the product, as seen in the previous journals of Lou & Yuan (2019) regarding trustworthiness. These findings are similar to a previous research study (Putra et al, 2020;S. Teng, Wei Khong, et al, 2014).…”
Section: Mbssupporting
confidence: 93%
“…Expertise is the degree to which an endorser is perceived as experienced, knowledgeable, qualified, and generally a valuable source (Erdogan, 1999). The attractiveness model contends that the effectiveness of the message depends on the source's "familiarity," "likability," "Similarity," and "attractiveness" to the respondent (Ohanian, 1990;Putra et al, 2020).…”
Section: Source Of Credibility Theorymentioning
confidence: 99%
“…However, part of the perception of risk has a negative impact because online consumers have more trust in ecommerce, so consumers are less concerned about the fear of sharing personal information (Jadil, et al, 2022). Perceived risk when shopping harms repurchase intentions in online shopping (Lukito & Ikhsan, 2020) E-WOM has a positive and significant effect on repurchase intentions (Putra & Suprapti, 2020). E-WOM and website quality have a significant influence on online trust (Ihsan, et al, 2022).…”
Section: Introductionmentioning
confidence: 99%
“…As a result, technology has become a core part of business strategy development, highlighting the potential for growth in the technology sector. Sana et al (2019) highlights the evolution of banking services towards digital banking, enabling customers to conduct transactions from anywhere and at any time. This includes SMS banking, Internet banking, and mobile banking, leveraging advancements in information technology and mobile banking applications.…”
mentioning
confidence: 99%
“…TAM has been modified by researchers, adding factors like perceived trust, perceived risk, and social image (Muñoz-Leiva et al, 2017). This research focuses on user intention to use the mobile banking application, influenced by perceived usefulness and ease of use, and mediated by attitude (Sana et al, 2019). Prastiawan et al (2021) suggest TAM is a suitable tool for measuring acceptance of mobile banking applications.…”
mentioning
confidence: 99%