The destination product and its impact on traveller perceptions

Murphy, Peter; Pritchard, Mark P.; Smith, J. Brock

doi:10.1016/s0261-5177(99)00080-1

Cited by 754 publications

(535 citation statements)

References 41 publications

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“…However, the study does not fully provide a full account of the tourist experiences that would effectively be used in ascertaining MTEs an important factor in the destination branding efforts. Tourism product, in this paper, is construed to mean the five A's of a tourism product; that is, accessibility, accommodation, attractions, amenities and ancillary services (Mill & Morrison, 1985;Murphy, Pritchard, & Smith, 2000;Smith, 1994). …”

Section: Literature Reviewmentioning

confidence: 99%

The effect of tourists’ perceptions of a tourism product on memorable travel experience: Implications for destination branding

Tukamushaba

Xiao²,

Ladkin

2016

European Journal of Tourism, Hospitality and Recreation

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Abstract:The purpose of this study is to analyse how tourists' perceptions of a destination's tourism product influences memorable tourism experiences and how gender differences influence tourists' perceptions of tourism product. To achieve these objectives, Uganda, one of the developing economies in East Africa, was chosen. The five A's of tourism product was used as a basis for the questionnaire construction and data was analysed. Explanatory research design within the framework of confirmatory factor analysis -a structural equation modelling technique was adopted using the AMOS 18 program. A sample of 501 respondents consisting of tourists departing Uganda through Entebbe International Airport was used.Results showed that both the measurement and structural models exhibited better model fit indices. Overall, tourists' perceptions of the retained four dimensions of tourism product (Attractions, ancillary services, amenities and accommodation) had a positive effect on memorable travel experience. Additionally, the independent T-test for gender and tourists' perceptions of Uganda's tourism product showed that on average, females had a positive evaluation of Uganda tourism product compared to their male counterparts. However, the observed difference was not significant. The effect of tourists' perceptions of a tourism product on memorable travel experience: Implications for destination brandingIt is recommended that destination management organisations pay attention to infrastructure, particularly transport that links potential and actual tourists to key tourism attractions. This is likely to enhance positive perceptions and was found to positively influence memorable travel experience. Other implications for destination branding are discussed.

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Section: Literature Reviewmentioning

confidence: 99%

The effect of tourists’ perceptions of a tourism product on memorable travel experience: Implications for destination branding

Tukamushaba

Xiao²,

Ladkin

2016

European Journal of Tourism, Hospitality and Recreation

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“…In this context, a tourism destination is composed of complex networks with a large number of resources and co-producing actors delivering a variety of products and services [1][2][3][4][5][6][7][8]. In an increasingly saturated marketplace, the development and promotion of a tourist destination must be guided by analytic frameworks that focus on the concept of competitiveness [9].…”

Section: Introductionmentioning

confidence: 99%

Determining the Sustainability Factors and Performance of a Tourism Destination from the Stakeholders’ Perspective

Díaz

Espino‐Rodríguez

2016

Sustainability

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Abstract:The competitiveness of a tourism destination depends on the sustainability of its economic and environmental resources. The aim of this paper is to determine the key factors in achieving the sustainability of a tourism destination in relation to the performance obtained. A methodology based on the opinions of stakeholders is developed to determine the sustainability factors and performance in the tourism destination of Gran Canaria. The variables used in the study are related to the environmental resources, the principal agents in the tourism supply chain, the governance of the destination, and the complementary characteristics that improve the competitiveness of the tourism destination, as well as the dimensions that determine security. Performance is measured by stakeholders from two perspectives, the destination and the customers, in order to establish the main variables that will influence the destination's sustainability. The key sustainability factors were identified, and a regression analysis determined that there was a positive influence on long-term performance. The results showed that the key factors that have a direct and significant relationship with performance are the key resources and supply chain, security, alternative leisure, and governance.

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“…The tourism product is a conjunction of natural, human and artificial elements and the tourist destination can be seen as the mixture of all the offers of services received by tourists, forming an entire tourism experience of the visited destination (Murphy, Pritchard & Smith, 2000).…”

Section: Literature Reviewmentioning

confidence: 99%

Destination image, satisfaction and destination loyalty in cruise tourism: the case of Málaga (Spain)

Ruiz¹,

González

Zamora

2018

TMS

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Over the past decades, cruise tourism is a sector that has experienced a tremendous growth around the globe. The relations that are established between the different agents that interact in this industry, passengers, crew and residents are crucial for visitor satisfaction and the success of the tourist destination. The study has analyzed the different types of cruise passengers who landed at the port of Malaga and their perception of the city through destination image, satisfaction and destination loyalty. A cluster analysis identified the existence of four different groups of passengers whose opinions can give a specific answer to the consolidation of Malaga as a quality tourist destination. From a practical point of view, recommendations about the adequate management of the destination´s attractions for the cruise industry are discussed in the conclusions. Keywords:Cluster analysis, destination image, cruise passengers satisfaction, destination loyalty, cruise tourism. ResumenEl turismo de cruceros es un sector que ha experimentado un enorme desarrollo en el mundo en las últimas décadas. Las relaciones que se producen entre los diferentes agentes que interactúan en esta industria, pasajeros, tripulación y residentes, son cruciales para la satisfacción de los visitantes y para el éxito del destino turístico. El estudio ha analizado las diferentes tipologías de cruceristas que arriban al puerto de Málaga y su percepción de la ciudad a través de la imagen del destino, la satisfacción y la lealtad al destino. Un análisis cluster demostró la existencia de cuatro grupos de pasajeros claramente diferenciados, cuyas opiniones pueden dar una respuesta específica, para avanzar en la consolidación de Málaga como destino turístico de calidad. Desde un punto de vista práctico, discutiremos en las conclusiones las recomendaciones para la adecuada gestión de las atracciones turísticas dedicadas al sector de los cruceros.Palabras clave: Análisis cluster, Imagen del destino, Satisfacción del crucerista, Lealtad al destino, Turismo de cruceros.

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The destination product and its impact on traveller perceptions

Cited by 754 publications

References 41 publications

The effect of tourists’ perceptions of a tourism product on memorable travel experience: Implications for destination branding

The effect of tourists’ perceptions of a tourism product on memorable travel experience: Implications for destination branding

Determining the Sustainability Factors and Performance of a Tourism Destination from the Stakeholders’ Perspective

Destination image, satisfaction and destination loyalty in cruise tourism: the case of Málaga (Spain)

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