The effect of discretion, outcome feedback, and process feedback on
employee job satisfaction

McAfee, Bruce; Quarstein, Vernon A.; Ardalan, Alireza A.

doi:10.1108/02635579510088128

Cited by 7 publications

(6 citation statements)

References 9 publications

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“…While pay has been considered an external function, other factors (factors of job characteristics) have been defined as internal factors (Rose, 2003). Mcafee et al (1995) investigated effects of discretion, outcome feedback and process feedback on employee job satisfaction. They found that providing discretion and outcome feedback alone does not improve employee satisfaction.…”

Section: Effecting Factors Of Employee Satisfactionmentioning

confidence: 99%

Empirical study of public sector employee loyalty and satisfaction

Türkyılmaz

Akman

Özkan

et al. 2011

Industrial Management &Amp; Data Systems

146

113

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Purpose -The purpose of this paper is to identify the factors which determine the level of public employees' job satisfaction and as result help to have effective and efficient management system in the public sector, in developing countries such as Turkey. Design/methodology/approach -Based on theoretical considerations, a model was proposed linking the employee satisfaction and loyalty (ESL) constructs. The paper exhibits the findings of a satisfaction and loyalty survey of employment factors within the Turkish public sector. The survey was conducted in 2009 and covered 220 employees within the Istanbul Branch of a Social Security Institution in Turkey. A model was developed by including effecting factors of employee satisfaction, their relations and effects of employee satisfaction on employee loyalty. Partial least squares structural equation model was employed to test the model in the public insurance sector in Turkey. Findings -Data analysis reveals that there is a strong relationship between ESL in a branch of a public sector Social Security Institution in Turkey. Training and personal development was found the most effecting factor of customer satisfaction. The study also finds a positive relationship between working conditions and satisfaction. Originality/value -The paper reveals the relationship between the employee satisfaction and affecting factors in the public sector in Turkey. These factors are developed only incidentally in the public sector in Turkey. Human resource management (HRM) applications such as measuring employee satisfaction, performance development are widely used in private sector. Specifically, in developing countries such as Turkey, these applications are rarely used in the public sector. Therefore, the paper advocates the use of HRM applications in the public sector in a developing country.

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Section: Effecting Factors Of Employee Satisfactionmentioning

confidence: 99%

Empirical study of public sector employee loyalty and satisfaction

Türkyılmaz

Akman

Özkan

et al. 2011

Industrial Management &Amp; Data Systems

146

113

View full text Add to dashboard Cite

show abstract

“…(DiBerardinis, 1978). Satisfaction as a part of work quantity or quality (Das, 1986; McAfee and Quarstein, 1995; Orpen, 1979). Not in English (Erdemli et al., 2007).…”

Section: Methodsmentioning

confidence: 99%

“…Satisfaction as a part of work quantity or quality (Das, 1986; McAfee and Quarstein, 1995; Orpen, 1979).…”

Section: Methodsmentioning

confidence: 99%

A systematic review and meta-analysis: the effect of feedback on satisfaction with the outcome of task performance

Furenes

Røislien

Gjerald

et al. 2019

Heliyon

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BackgroundKnowledge of how to improve consumer satisfaction with the outcome of co-production in services with high levels of interaction is important for achieving and maintaining a competitive advantage in the service industry.ObjectivesThe aim of this paper is to review and meta-analyse research on the relationship between aspects of feedback to customers in interaction-intense encounters and the customer's satisfaction with the outcome.MethodsWe followed recommendations of the Cochrane Handbook for Systematic Review and Interventions to do a review and meta-analysis of relevant empirical research. From January 2018 to July 2018, we systematically searched PsycINFO, Business Source Complete, Science Direct and Web of Science for relevant studies.ResultsA total of six articles – consisting of 22 RCTs – were identified and included in the meta-analysis. Results indicate that feedback valence, with an effect size of 0.61 (0.43, 0.78), and feedback style, with an effect size of 0.82 (0.08, 1.57), have an impact on customers’ satisfaction with the outcome of co-production. For feedback interventions, effect size -0.29 (-0.69, 0.11), and feedback medium, effect size 0.43 (-0.00, 0.86), the results are inconclusive.ConclusionsThe present study suggest that there is a significant relationship between satisfaction with the outcome of co-production and feedback style and valence. To satisfy customers, service providers should offer positive feedback. In order to extend our knowledge, more studies on the effect of different feedback styles on customers' satisfaction with the outcome of co-production are needed.

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“…Temuan ini sesuai dengan Robbins (2001b:97), McAfee et al (1995), Ghiselli and Brown dalam As'ad (2003:112), As'ad (1995:103), Luthans (2006:246) Perlu dikembangkan kajian akademis yang spesifi k atas sistem manajemen yang akan diterapkan, agar kinerja perusahaan secara keseluruhan sukses menuju excellent corporate performances.…”

Section: Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawanunclassified

Pengaruh Gaya Kepemimpinan Terhadap Motivasi Dan Kepuasan Kerja Serta Kinerja Karyawan Pt Pupuk Kalimantan Timur TBK

Hidayat

2018

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The effect of discretion, outcome feedback, and process feedback on employee job satisfaction

Cited by 7 publications

References 9 publications

Empirical study of public sector employee loyalty and satisfaction

Empirical study of public sector employee loyalty and satisfaction

A systematic review and meta-analysis: the effect of feedback on satisfaction with the outcome of task performance

Pengaruh Gaya Kepemimpinan Terhadap Motivasi Dan Kepuasan Kerja Serta Kinerja Karyawan Pt Pupuk Kalimantan Timur TBK

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