The impact of emotional dissonance on quality of work life and life satisfaction of tour guides

Alrawadıeh, Zaid; Çetin, Gürel; Dinçer, Mithat Zeki; Dinçer, Fatma İstanbullu

doi:10.1080/02642069.2019.1590554

Cited by 60 publications

(46 citation statements)

References 53 publications

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“…Though the emotional labor has turned to be one of the key job demands in the competing service industry of today's times, it has an impact on the worker's burnout and emotional exhaustion (Geng et al, 2018). The numerous mental and physical stresses counting burnout, frustration, emotional exhaustion, and uneasiness are recognized as the possible outcomes of emotional dissonance (Alrawadieh et al, 2019). In addition, the previous researches stated that the workers in HPWS-oriented companies are more exposed to burnouts and find it difficult to create an equilibrium with work-life-balance.…”

Section: Burnoutmentioning

confidence: 99%

“…Following the dissonance model describing the emotional labor, the factor of burnout can be a helpful tool in describing the link between intention to leave and emotional labor. Holding a competing intention might give rise to emotional exhaustion and which can consequently inspire withdrawal behavior such as the intention to leave or career shift (Alrawadieh et al, 2019).…”

Section: Introductionmentioning

confidence: 99%

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Human Resource Management Models to Support Emotional Labor during Emergencies in Jordan

Hisham¹,

Amer²,

Lama³

et al. 2020

IJEBA

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Purpose: This study was conducted to establish the new model of human resource management in order to support and manage the emotional labor during emergencies in Jordanian public hospitals. Design/Methodology/Approach: The study performs along with burnout and intention to leave, where, high-performance work system (HPWS) acts as a mediator. In addition, the study uses correlational and cross-sectional surveys. The survey questionnaire was distributed among the nurses and midwives of a public hospital in Jordan. Findings: The study concluded that the emotional labor (EL) is positively connected with intention to leave (ITL) and burnout. The factor of HPWS negatively moderates EL and burnout. The study concluded that designing effective Human Resource practices can help in lessening the burnout which is linked with EL. This can influence the organizations to cope with the ITL among nurses and midwives. Practical Implications: The proposed model will prove to be the effort made in the way of HRM policies and behavior regarding emotional labor throughout the emergency situation. The study will be useful for firms in designing their policies and strategies that support emotional labor in emergencies. Originality/Value: The new model of human resource management which has been established in this study to support and manage emotional labor in the presence of a highperformance work system that acts as a mediator.

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Section: Burnoutmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Human Resource Management Models to Support Emotional Labor during Emergencies in Jordan

Hisham¹,

Amer²,

Lama³

et al. 2020

IJEBA

View full text Add to dashboard Cite

show abstract

“…Therefore, service can be described as paid or free of charge actions which are fulfilled for the benefit of individuals or organizations and which do not provide any tangible product but still satisfy the customers. On the other hand, services may also include physical products (Alrawadieh et al, 2019;Suer, 2014).…”

Section: Service Concept Definition and Importancementioning

confidence: 99%

The Concept of Low-Cost Airline Transportation: Definition and Meaning

Akpur¹,

Zengin²

2019

JoT

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The purpose of this study is to measure the quality perception of in-flight services for the passengers. For that purpose, the service quality performances of the two biggest Turkish low-cost airlines were evaluated within the scope of the study. The study was designed quantitatively, and the survey technique was used to collect data. The data was obtained with convenient sampling method by involving 608 participants using the package program. In the analysis, factor, frequency and reliability analysis, t-test, and oneway ANOVA tests were used. According to the results of the study, both of the Turkish low-cost airlines have high service quality scores. Another conclusion of the study is that the demographic differences are not a determinant in airline service quality perception.

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“…Lopes et al (2019) provide serious proofs of significant aggravation of conditions and reduction of wages under the influence of the recent financial crisis (2008) and in the post-crisis period (by the example of the EU countries) on quality of life of the population (in the aspect of its reduction). Importance of non-material motivation and stimulation of labor (by the example of emotional perception of work conditions) for provision of quality of life is noted in the works Alrawadieh et al (2019), Dhamija et al (2019), and Uysal and Sirgy (2019). The differences in the perceived quality of labor in various professions and organizations are emphasized in the work Freitas and Maciel (2019).…”

Section: Literature Reviewmentioning

confidence: 99%

Contribution of Corporate Social Responsibility and Social Capital Management Into Quality of Life: Models of Evaluation

Simchenko¹,

Piskun²

2019

IJQR

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The purpose of the paper is to develop the scientific and methodological provision for evaluating the contribution of corporate social responsibility and social capital management into provision of quality of life of the population of a modern territory. The authors also perform approbation of the developed scientific and methodological provision by the example (thematical research) of the city of Sevastopol (Russia, Southern Federal District). The authors determine structural components of quality of life of the population that are influenced by business's showing corporate social responsibility and social capital management. Then modeling is conducted and contribution of corporate social responsibility and social capital management into provision of quality of life of the population by the example of the city of Sevastopol is assessed with the help of the method of regression and correlation analysis. As a result, the target values of the indicators of contribution of corporate social responsibility and social capital management of business for achievement of the preferable quality of life of the population of the city of Sevastopol are determined with the help of the simplex method. The authors develop the scientific and methodological provision for evaluating the contribution of corporate social responsibility and social capital management into provision of quality of life of the population modern territory, which is universali.e., it could be used by any business structure at any modern territory (not only by business structures of the city of Sevastopol). By the example of the city of Sevastopol it is shown that corporate social responsibility and social capital management of a business could influence the provision of quality of life of the population of a modern territory under the condition of targeted management.

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The impact of emotional dissonance on quality of work life and life satisfaction of tour guides

Cited by 60 publications

References 53 publications

Human Resource Management Models to Support Emotional Labor during Emergencies in Jordan

Human Resource Management Models to Support Emotional Labor during Emergencies in Jordan

The Concept of Low-Cost Airline Transportation: Definition and Meaning

Contribution of Corporate Social Responsibility and Social Capital Management Into Quality of Life: Models of Evaluation

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