“…Many factors drive university selection behavior. Some of them are promotion (Kango et al,2021), the unique capabilities of higher education (Foster & Johansyah, 2021), and brand image (Nugroho & Nursito, 2019;Sitanggang et al, 2021). The quality of service is one of the significant factors affecting the brand image of a university (Panda et al, 2019).…”