“…Therefore, the researchers suggested that banks have to train their managers and leaders on how to deal with different employees' needs and abilities and listen to their problems, build mutual trust between employees and their managers, how to coach and monitor employees in ways that motivate their behaviors (see e.g. Al-Syaidh & Al-Zu'bi, 2014;AlHarrasi & AL-Lozi, 2015;AlHarrasi et al, 2016;AL-Syaidh et al, 2016;Darawsheh et al, 2016;Alkandari et al, 2017;Khalayleh et al, 2017;Abualoush et al, 2018aAbualoush et al, , 2018bAl-dalahmeh et al, 2018;Masa'deh, et al, 2018). In addition, the findings suggested that banks should heed the importance of managerial commitment, and that managers from different levels and departments should attend training sessions, awareness and brainstorming sessions about the importance of learning for the bank.…”