The Role of Performance and Environmental Sustainability Indicators in Hotel Competitiveness

Abstract

Environmental protection and environmental sustainability are becoming increasingly important factors in the hotel business and their competitiveness, in a market that brings numerous benefits. Environmental sustainability is, increasingly, considered one of the most important functions of the hotel business, as well as communication and marketing, which attracts a larger number of guests. Some of the key aspects of hotel environmental sustainability are performance and environmental sustainability indicators, as well as hotel management of environmental performance in order to establish efficiency in that process. The principal question arising is how environmentally sustainable business affects hotel performance, and what are the most important indicators of the environmental hotel business. The aim of this article is to offer an insight into, and analysis of, performance and indicators of the environmental sustainability of hotels through the relevant literature. A case study from Serbia is used to point out the complexity and the significance of these indicators in the hotel business, as well as to emphasise the importance of environmental reports in the case of Serbia. The findings of our study are significant because they help hotel managers identify new opportunities for employing more sustainable processes for saving resources.

Sustainable practices in hospitality pre and amid COVID‐19 pandemic: Looking back for moving forward post‐COVID‐19

“…Social responsibility and taking care of stakeholders are significant sustainable issues in hotels amid the COVID‐19 and post‐COVID‐19 pandemic (Pelikanova et al, 2021 ). Duric and Topler ( 2021 ) found that hotels implemented the following sustainable practices: waste minimization, waste disposal, emissions minimization, and reduction of energy and water consumption.…”

“…A critical area for future research is to explore further sustainable practices that are more resilient to being implemented by restaurants because of COVID‐19 (Ocampo et al, 2021 ). In addition, it is recommended to explore sustainable practices in various hotels (Duric & Topler, 2021 ; Salem, Elbaz, et al, 2021 ; Salem, Elkhwesky, & Ramkissoon, 2021 ). It is suggested that future research examine the impact of environmentally sustainable practices on consumers' behavioral intentions in hospitality.…”

“…Hotel sustainability practices may not directly lead to better financial performance in the short term, but they can accomplish superior social and environmental performance, which can lead to generating financial performance (Shi & Tsai, 2020 ). In addition, Duric and Topler ( 2021 ) concluded that hotels could maintain their competitiveness and attract a huge number of guests through environmental protection and sustainability. Furthermore, one of the major sectors that has a negative impact on the environment in the hotel industry; it has a great responsibility to adopt sustainable practices that protect the environment and promote the economy and social equity (Malheiro et al, 2020 ).…”

Concepto de servicio de calidad en la gestión hotelera

“…El concepto de la marca Club Amigo comprende diversos elementos: 1) Instalaciones ubicadas en zonas de playa; 2) Instalaciones de categoría 3 estrellas con modalidad Todo Incluido; 3) Orientada básicamente al segmento familia, aunque accedan otros segmentos como el de parejas, adultos mayores y jóvenes. Todo ello, enmarcado en un ambiente acogedor (Duric & Topler 2021:3) con la presencia de objetos de la cultura nacional, que destacan los valores y manifestaciones artísticas de la localidad donde está ubicada cada instalación.…”

The Impact of Sustainable Practice on the Indonesian Hotel’s Financial Performance: A Case Study of Cipaku Garden Hotel

“…The difficulties in adopting ESG and SDGs concepts also exist among the SMEs operating within the H&T sector. Particularly to the sustainable practice conducted by the international hotels, some studies show mixed results concerning the impact of ESG practice on the hotel's financial performance with regards to its cost efficiency and profitability (see, cf., Duric and Topler, 2021;Pereira, Silva and Dias, 2021). Nonetheless, those studies indicate that a sustainable practice that follows the concept of ESG and SDGs can positively influence the hotels' value-particularly on their financial performance.…”