The uses of paper in commercial airline flight operations

Nomura, Saeko; Hutchins, Edwin; Holder, Barbara

doi:10.1145/1180875.1180914

Cited by 43 publications

(22 citation statements)

References 18 publications

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“…Research is needed to better understand how such changes in concept of operations can be effectively managed without compromising safety. Similar research has been suggested in the aviation domain (Nomura, Hutchins, & Holder, 2009).…”

Section: A12 Transitioning To Cbp Systems From a Pbp Operational Envsupporting

confidence: 82%

Review of the IEEE Standard for Computerized Operating Procedure Systems

O’Hara¹,

Higgins²

2010

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Increasingly nuclear power plant procedures, such as emergency operating procedures, are being presented in computer form with functionality to support operator use and management of the procedures. The U.S. Nuclear Regulatory Commission (NRC) currently has guidance for the review of computer-based procedures (CBPs); however, there remain CBP functions and human performance issues for which up-to-date guidance is lacking. The Institute of Electrical and Electronics Engineers (IEEE) has initiated a standard development effort to address the human factors engineering (HFE) aspects of CBP systems. When completed, it may provide guidance to supplement the NRC staff's review criteria. The purpose of our study was to evaluate the suitability of the IEEE Standard for use in the NRC's HFE safety reviews of CBP systems and to ensure that the guidance meets the NRC's standard for scientific and engineering rigor used in its own guidance development efforts. We established the following criteria with which to evaluate the Standard: (1) it should meet an existing need of NRC reviewers, (2) it should be based in sound HFE principles, (3) it should be thoroughly peer-reviewed, and (4) it should address CBP-related human performance issues identified in the literature. This report describes the methodology we used to evaluate each criterion. Our evaluation concluded that the Standard generally does meet these criteria, however several areas were identified for which additional clarifications are needed. Thus consideration of the Standard's use by the NRC is supported. The standard evaluation methodology developed in this study can be generally applied to the review of other HFE standards being considered for possible use or endorsement by the NRC.iii

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Section: A12 Transitioning To Cbp Systems From a Pbp Operational Envsupporting

confidence: 82%

Review of the IEEE Standard for Computerized Operating Procedure Systems

O’Hara¹,

Higgins²

2010

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“…For example, the paperuse practices of pilots serve a set of important cognitive functions such as managing the allocation of attention (Nomura et al, 2006). In a newspaper office, physical artefacts represent tokens of responsibility (Bellotti and Rogers, 1997).…”

Section: The Significance Of Physicalitymentioning

confidence: 99%

The role of physical artefacts in agile software development: Two complementary perspectives

Sharp

Robinson

Petre

2009

Interacting with Computers

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a b s t r a c tAgile software development promotes feedback, discipline and close collaboration between all members of the development team, and de-emphasises documentation, 'big design up front' and hierarchical processes. Agile teams tend to be co-located and multi-disciplinary, and rely heavily on face-to-face communication and seemingly simple physical artefacts to support interaction. In this paper we focus on the functionality of two key physical artefacts -the story card and the Wall -which, individually and in combination, underpin the team's activity. These artefacts have two main roles -one which enables a shared understanding of requirements and one which facilitates the development process itself. We consider these roles from two perspectives: a notational perspective and a social perspective. This discussion shows how the two perspectives -the notational and the social -intertwine and are mutually supportive. Any attempt to replace these physical artefacts with alternative support for an agile team needs to take account of both perspectives, and the complex relationships between them.

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“…Hence paper-based information documents often have to be physically moved between locations where and when they are needed. While paper documents afford valuable benefits in viewing, reviewing, customizing, annotating, carrying, and amending data [8,16,18], they often fall short in providing timely, locationindependent and simultaneous multiple information access. Therefore, in reality, required information may not be available at the right place and/or at the right time since tedious, sometimes complex, administrative policies, procedures, and coordination often impedes the physical delivery of paper information documents [8].…”

Section: Related Workmentioning

confidence: 99%

Evaluating the deployment of a mobile technology in a hospital ward

Tang

Carpendale

2008

Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work

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Since health care teams are often distributed across time and location, information sharing is crucial for effective patient care. Studying the use of a mobile information technology in a local hospital ward at two months and eleven months after its deployment identifies both shortand long-term phenomena and reveals a mismatch between the intentions behind the deployed mobile technology and the nurses' current work practices. We contrast the new mobile technology with the paper artifacts that were previously relied upon in nursing work. Finally, in light of these findings, we suggest design directions for future technology to support the nursing shift work.

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The uses of paper in commercial airline flight operations

Cited by 43 publications

References 18 publications

Review of the IEEE Standard for Computerized Operating Procedure Systems

Review of the IEEE Standard for Computerized Operating Procedure Systems

The role of physical artefacts in agile software development: Two complementary perspectives

Evaluating the deployment of a mobile technology in a hospital ward

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