Upside and Downside Risk in Online Security for Older Adults with Mild Cognitive Impairment

Mentis, Helena M.; Madjaroff, Galina; Massey, Aaron K.

doi:10.1145/3290605.3300573

Cited by 48 publications

(24 citation statements)

References 30 publications

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“…Common strategies might not be directly feasible in this context, e.g., FA could hardly ask the caregivers to yield the floor in a diplomatic way, which would be an acceptable moderating technique in usual focus groups [45]. Additionally, our reexamination of dyadic interviewing people with early-middle stage dementia and their caregivers revealed different scenarios from previous studies involving people with mild cognitive impairment, where the caregivers were found to fill in gaps but did not dominate the conversation [47,50]. Nonetheless, we kept being mindful, especially during data analysis, that allowing one type of voice more airtime did not mean their views were more substantial or representative of a consensus.…”

Section: Prioritizing Participants' Voices In Collaboration With Proxiesmentioning

confidence: 81%

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Surfacing the Voices of People with Dementia: Strategies for Effective Inclusion of Proxy Stakeholders in Qualitative Research

Dai

Moffatt

2021

Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

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Best practices for conducting HCI research on dementia care increasingly involve multiple stakeholders and incorporate diverse viewpoints. When done effectively, involving proxy stakeholders such as family members and professionals can help bring forward the voices of people with dementia. However, concrete practical guidance for navigating the challenges of integrating different perspectives is lacking. We critically reflect on our own recent qualitative fieldwork involving participants with dementia, family caregivers, and facilitators at a local social program for people with dementia, re-examining our interview transcripts and observation notes through content analysis. We illustrate practical approaches to prioritizing participants' voices through concrete excerpts that demonstrate strategies for better managing dynamics, intervening effectively, and engaging all stakeholders in the research process. Our reflections and proposed guidelines can benefit HCI researchers and practitioners working with vulnerable populations. We hope this work will spur further discussion and critique to strengthen and improve research practices in this domain.CCS Concepts: • Human-centered computing → Empirical studies in HCI.

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Section: Prioritizing Participants' Voices In Collaboration With Proxiesmentioning

confidence: 81%

“…professional views. Mentis et al reinforce the practice of involving proxies and point to several references from healthcare domain suggesting that caregiver presence helps people with cognitive impairment to articulate their views [50].…”

mentioning

confidence: 99%

Surfacing the Voices of People with Dementia: Strategies for Effective Inclusion of Proxy Stakeholders in Qualitative Research

Dai

Moffatt

2021

Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

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“…However, this concern about the generally safe practice of using cookies for advertising purposes is not extended to other more insecure activities. Being unaware of privacy settings on social media, older adults keep their personal details exposed, making them vulnerable to scams like phone calls about a 'computer problem' or about family members requiring financial 'help' (Mentis et al, 2019). Although traditional mass media regularly informs users about online security risks in general (e.g., Facebook database leak), many older people have quite a vague idea about specific internet security hazards (Grimes et al, 2010).…”

Section: Factors Influencing Older Adults' Ict Adoptionmentioning

confidence: 99%

Older Adults Shopping Online:A Fad or a Trend?

Kovalenko¹

2020

The Impact of COVID-19 on E-Commerce

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Older consumers have been embracing online shopping at an accelerating rate following the COVID-19 outbreak. Higher risks of being infected have forced older adults to adopt new technology and become internet savvy to avoid potentially life-threatening interactions with other customers in brick-and-mortar premises. Industry reports from around the world reveal considerable growth in the number of purchases, frequency of shopping and the amounts spent by this consumer segment. In addition, older consumers have started to show more interest in 'buy now, pay later' services. Some research agencies even suggest that seniors will drive eCommerce growth for the next several years. This chapter will review the literature about factors affecting older adults' adoption of online shopping, and the impact of the pandemic on why, how and what they purchase online. This discussion seeks to contribute insight as to whether seniors will continue to shop online when restrictions on movement and social distancing are lifted.

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“…Researchers also have explored engaging PWD and families in intergenerational learning using information and communication technologies (ICT) to share digital media [78] to promote connections between PWD and young people. A wide variety of human-computer interaction (HCI) research has focused on supporting people with dementia, including developing methods for co-designing new technologies [41,42,55], designing technology to assist in walking [32], and improving security online [49] due to high risk of attacks.…”

Section: Technologies For Pwdmentioning

confidence: 99%

“…When posts are sent to these moderators to be approved, moderators have the option to approve the post for the forum or answer the post themselves. Posts sent from the unknown group may be rejected by the system if the message includes some form of negative targeting, spam, or other problematic content, a source of major concern for many older adults [49]. Other posts from the unknown group would be reviewed in the same manner as the posts from FFC.…”

Section: Design Modelmentioning

confidence: 99%

Roles in the Discussion

Johnson

Black

Hayes

2020

Proc. ACM Hum.-Comput. Interact.

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Social computing provides a variety of challenges and opportunities for people who are experiencing cognitive decline. Following a recent diagnosis of dementia, older adults sometimes engage in online communities designated for people with dementia. In this work, we analyzed all original posts from a seven-year period on a forum for persons with dementia to understand 1) who posts in this forum and 2) what kinds of social support posters seek to gain from this engagement. Our analyses indicate that, in addition to people with dementia, a variety of dementia-related stakeholders create original posts in this forum. Our results suggest that seeking and offering social support are key activities for all forum users, not just those with dementia for whom the forum was designated. Given these findings, we offer design implications for online spaces for vulnerable communities, with a focus on design that allows for external stakeholder participation while still maintaining the privacy and safety of vulnerable members of the community. CCS Concepts: • Human-centered computing → Collaborative and social computing design and evaluation methods;

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Upside and Downside Risk in Online Security for Older Adults with Mild Cognitive Impairment

Cited by 48 publications

References 30 publications

Surfacing the Voices of People with Dementia: Strategies for Effective Inclusion of Proxy Stakeholders in Qualitative Research

Surfacing the Voices of People with Dementia: Strategies for Effective Inclusion of Proxy Stakeholders in Qualitative Research

Older Adults Shopping Online:A Fad or a Trend?

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