WITHDRAWN: Integration of total quality management principles to enhance quality education in management institutions of odisha

Hota, Pritidhara; Nayak, Bhagirathi; Sarangi, Pratima

doi:10.1016/j.matpr.2020.10.129

Cited by 9 publications

(4 citation statements)

References 11 publications

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“…The higher education industry presents characteristics like those of a service industry [71][72][73] since it produces an intangible and heterogeneous service [72]. This structure means that higher education institutions must adapt to changes in the environment [74], demonstrate quality in their academic processes [75], and achieve high levels of quality through creating value and continuous improvement of their organisational processes [76,77]. The Chilean higher education industry has been exposed to a series of transformations [28,29] that have substantially changed the competition between higher education institutions.…”

Section: Higher Education In Chile and Its Financingmentioning

confidence: 99%

Chilean Universities and Universal Gratuity: Suggestions for a Model to Evaluate the Effects on Financial Vulnerability

Mardones

Palacios

2023

Sustainability

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Financial vulnerability can be understood as the risk of an organisation being unable to carry out routine its normal operations due to financial restrictions. Models to estimate financial vulnerability have mainly been developed for profit-making organisations, while few exist for non-profit organisations (NPOs). One example is higher education institutions, which have experienced important changes in Latin America through gratuity policies for student tuition. This study proposes a model to estimate the effects of gratuity on financial vulnerability, as previous studies have focused on the effects of enrolment. A binary logistic regression model is proposed, considering the following variables: debt, income concentration, operating margin, administration costs, and square metres of rooms per student. We applied this model to 54 universities between 2013 and 2019. The results showed that the model is relevant for the debt, size, and operating margin variables. Additionally, we observed that on average, all universities were negatively affected. This result is particularly true for state-owned universities because of certain management restrictions. A limitation of this study is the unavailability of other sources of non-financial information, such as each university’s business model and stock of strategic resources, which could improve our model, as this information is more related to control than to management.

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Section: Higher Education In Chile and Its Financingmentioning

confidence: 99%

Chilean Universities and Universal Gratuity: Suggestions for a Model to Evaluate the Effects on Financial Vulnerability

Mardones

Palacios

2023

Sustainability

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“…Total Quality Management (Manajemen Kualitas Total) Kualitas adalah kesesuaian dengan kebutuhan, artinya produk dan jasa yang berkualitas bila memiliki standar kulitas yang dapat diukur dengan jelas dan standar kualitas meliputi bahan baku utama, proses produksi hingga produk jadi (Crosby et al, 1992). Total Quality Management juga difokuskan untuk semua pemangku kepentingan organisasi untuk meningkatkan kinerja manajemen yang mengedepankan pendidikan pelatihan dan pelayanan khususnya untuk industri jasa dan pelayanan (Hota et al, 2021). Total Quality Management juga merupakan sebuah upaya dari seluruh entitas di dalam organisasi dalam membuat iklim dimana organisasi tersebut akan terus meningkatkan kemampuan mereka dalam memberikan produk-produk atau layanan yang berkualitas tinggi kepada pelanggan sehingga terciptanya customer satisfaction (Kepuasan pelanggan) (Charantimath, 2017).…”

Section: H3: Digital Leadership Secara Signifikan Mempengaruhi Knowledge Managementunclassified

Pengaruh Digital Leadership, Total Quality Management, dan Knowledge Management terhadap Sustainability Management pada Perusahaan di DKI Jakarta

Wesly

Kristiana

Bong

et al. 2021

SIMO

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Purpose: This study aimed to determine the influence of digital leadership, total quality management, and knowledge management on companies’ sustainability management in DKI Jakarta. Research methodology: The sampling technique used in this research is the convenience sampling technique. It used primary data through questionnaire distribution with 389 respondents of employees who work in DKI Jakarta. As for the data analysis technique, this research used the regression technique in both simple and multiple regression. Results: The results of this study indicate that digital leadership and knowledge management have a significant influence on the sustainability management of companies in DKI Jakarta. Meanwhile, total quality management does not have a significant influence on the sustainability management of companies in DKI Jakarta Limitations: This study only examines the variables of digital leadership, total quality management, knowledge management, and sustainability management. This research is also limited to employees who work at companies in DKI Jakarta. Contribution: This study shows how the level of digital leadership, total quality management, knowledge management, and sustainability management in companies in DKI Jakarta. This study also shows how digital leadership, total quality management, and knowledge management affect sustainability management. Companies can use this research to improve the company’s sustainability management by implementing digital leadership, knowledge management and paying more attention to the importance of developing total quality management within the company.

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“…Maka MMA dapat dipahami sebagai pengelolaan seluruh aktivitas akademik jurusan/program studi beserta seluruh sumberdayanya (dosen, mahasiswa, kurikulum, asset, sarana dan prasarana, stakeholder, kerjasama, dsb) secara efektif dan efisien untuk memberikan jaminan kepuasan pelanggan (pengguna jasa pendidikan) dan mengoptimalkan nilai tambah (value added) dari hasil yag dimiliki oleh pemangku kepentingan. Dari pengertian ini dapat diambil empat kata kunci dari MMA yaitu total, effective efficient, customer satisfaction, dan maximize stakeholder value (Douglas & Judge, 2001;Hota et al, 2020;Nasim et al, 2020). Tidak hanya itu MMA juga perlu memperhatikan prinsip penyempurnaannya diantaranya: perbaikan berkelanjutan, pengelolaan berdasarkan fakta, dan penghargaan terhadap orang lain termasuk competitor sendiri.…”

Section: Pendahuluanunclassified

Manajemen Mutu Akademik Program Studi Ilmu Kesehatan Masyarakat Fakultas Ilmu Keolahragaan Universitas Negeri Manado

et al. 2021

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Manajemen Mutu Akademik dapat dimaknai sebagai konsep dalam dua dimensi. Pertama, manajemen mutu akademik adalah filosofi sekaligus metode kerja. Kedua, manajemen mutu akademik meruoakan sikap mental sekaligus panduan bertindak dalam organisasi. Manajemen mutu akademik menjadi awal dalam membangun budaya akademik berbasis mutu yang memuat nilai-nilai filosofis yang diyakini dan menjadi arah masa depan sebuah organisasi. Penelitian ini bertujuan mengungkap implementasi dan tanantang manajemen mutu akademik program studi Ilmu Kesehatan Masyarakat (Prodi IKM) Fakultas Ilmu Keolahragaan (FIK) Universitas Negeri Manado. Penelitian dilakukan dengan motode deskriptif kualitatif. Ketua program studi, sekretaris, dosen, dan mahasiswa ditetapkan sebagai subjek penelitian. Penentuan participant dilakukan dengan Teknik snowball sampling. Teknik pengumpulan data dalam penelitian ini dikakukan dengan observasi, wawancara, dan studi dokumentasi. Untuk memastikan keabsahan data dilakukan triangulasi lintas waktu dan metode. Analisis data mengikuti langkah-langkah yang dikemukakan Miles dan Huberman: data reduction, data display, dan conclusion. Hasil penelitian manunjukkan bahwa: (1) nilai-nilai yang dijunjung sebagai dasar filosofis implementasi manajemen mutu akademik Prodi IKM FIK Universitas Negeri Manado adalah (1) excellence, integration, quality assurance, transparency, dan professionalism. (2) implementasi manajemen mutu akademik Prodi IKM FIK Universitas Negeri Manado dilakukan dalam dengan: penetapan standar mutu, pelaksanaan, monitoring, dan evaluasi. (3) tantangan manajemen mutu akademik Prodi IKM FIK Universitas Negeri Manado terkait dengan sumberdaya manusia, mahasiswa, dan ketidakpastian di masa depan. Penelitian ini diharapkan dapat memberikan gambaran implementasi manajemen mutu akademik bagi pimpinan atau pengelola jurusan/prodi lainnya di tingkat universitas.

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WITHDRAWN: Integration of total quality management principles to enhance quality education in management institutions of odisha

Cited by 9 publications

References 11 publications

Chilean Universities and Universal Gratuity: Suggestions for a Model to Evaluate the Effects on Financial Vulnerability

Chilean Universities and Universal Gratuity: Suggestions for a Model to Evaluate the Effects on Financial Vulnerability

Pengaruh Digital Leadership, Total Quality Management, dan Knowledge Management terhadap Sustainability Management pada Perusahaan di DKI Jakarta

Manajemen Mutu Akademik Program Studi Ilmu Kesehatan Masyarakat Fakultas Ilmu Keolahragaan Universitas Negeri Manado

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