You Speak, I Speak: The Social‐Cognitive Mechanisms of Voice Contagion

Ng, Thomas W. H.; Lucianetti, Lorenzo; Hsu, Dennis Y.; Yim, Frederick Hong-kit; Sorensen, Kelly L.

doi:10.1111/joms.12698

Cited by 19 publications

(19 citation statements)

References 138 publications

(173 reference statements)

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“…have important positive impacts on the observers themselves, while other studies have suggested that these positive behaviors have negative impacts on the observers. For example, Ng et al 72 argued that witnessing the voice of a coworker may promote observers to engage in this voice. On the contrary, other studies have shown that employees with a high level of creativity may cause the envy of, and ostracism by, their coworkers.…”

Section: Discussionmentioning

confidence: 99%

“… 71 Similarly, emerging research has shown that when employees witness the voice behavior of their coworkers, their own voice self-efficacy beliefs will be enhanced, which will further trigger their voice behavior. 72 Taken together, it is suggested that serving self-efficacy serves as a conduit that transmits the interaction between the service-oriented OCB of coworkers and the self-serving attribution of observers into their own service-oriented OCB.…”

Section: Theoretical Grounding and Hypothesis Developmentmentioning

confidence: 99%

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The Paradoxical Effects of the Contagion of Service-Oriented Organizational Citizenship Behavior

Guo¹,

Yu²,

Mu³

et al. 2022

PRBM

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Purpose Previous research on the service-oriented organizational citizenship behavior (OCB) of employees has mainly focused on the examination of its driving factors, and has ignored the consequences that it may bring to the workplace. To bridge this research gap, by shifting the focus to the event observers, a double-edged sword model is constructed in the present study, which helps explain whether, when, and why the service-oriented OCB of coworkers is contagious. Methodology Multi-wave data of 239 employees from seven service-oriented companies in the hospitality industry in central and southwestern China were used to support the proposed model. The time-lag method and critical incident techniques were introduced during the data collection stage. OLS regression and the bootstrapping method were employed for hypothesis testing. Findings Drawing on attribution theory, it is argued that the contagion (vs non-contagion) effects of service-oriented OCB work through the dual cognitive pathways (hypocrisy perception vs serving self-efficacy) of observers, which depend on the self-serving attribution of the observers to the behaviors of their coworkers. Specifically, when the self-serving attribution of observers is high, the service-oriented OCB of their coworkers is positively associated with the hypocrisy perception of the observers, which in turn inhibits their own service-oriented OCB. In contrast, when the self-serving attribution of observers is low, the service-oriented OCB of their coworkers is positively associated with the serving self-efficacy of the observers, which in turn promotes their service-oriented OCB. This framework provides a valuable theoretical explanation perspective and empirical evidence for the exploration of how service-oriented OCB affects observers.

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Section: Discussionmentioning

confidence: 99%

Section: Theoretical Grounding and Hypothesis Developmentmentioning

confidence: 99%

The Paradoxical Effects of the Contagion of Service-Oriented Organizational Citizenship Behavior

Guo¹,

Yu²,

Mu³

et al. 2022

PRBM

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show abstract

“…Gist [ 22 ] argued that, since self-efficacy in a special context is more closely related to people’s cognition and behavior, the efficacy of a specific field has a stronger predictive power for corresponding behavior. Previous studies have shown that employees’ voice efficacy can predict their voice behavior [ 55 ]. The strength of confidence in obtaining the desired effect of voice directly affects employees’ voice intentions.…”

Section: The Literature Review and Research Hypothesismentioning

confidence: 99%

The Influence Mechanism of Political Skill on Safety Voice Behavior in High-Risk Industries: The Mediating Role of Voice Efficacy

Sun

Chen

Qian

et al. 2022

IJERPH

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As an important indicator to measure the adaptability and development potential of individuals in an organization, political skill is rarely considered as an antecedent variable in the field of safety voice. This study is based on impression management theory and social cognitive theory. From the perspective of employee self-service-oriented safety voice motivation, we took political skill as a predictor of safety voice behavior and introduced voice efficacy as an intermediary variable to construct a theoretical model of the relationship between political skill, voice efficacy, and safety voice behavior. We used the method of questionnaire to collect data from employees in high-risk industries. SPSS and AMOS software were used as analysis tools to examine the relationship between political skill, voice efficacy, and safety voice behavior. The study results show that: (1) political skill has a significant positive impact on safety voice behavior; and (2) voice efficacy plays a mediating role in the relationship between political skill and safety voice behavior. In this study, a new predictor of safety voice behavior and its mediation mechanism were obtained. Political skill can not only reflect the psychological cognitive ability of individuals in dangerous work environments, but it is also an important manifestation of the social exchanges between employees and organizations. In the special organizational context where China generally values “guanxi”, political skill has a stronger ability to predict and explain safety voice behavior. This research can help organizations obtain safety-related suggestions from employees in a timely manner and realize the sustainable development of safety management.

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“…The results obtained that social cognitive theory which consists of behavior, cognitive and situational factors described through social, cognitive and teacher presence, as a case study framework on online and distance learning, provides an alternative how to condition learning that can be built in situations online during the covid-19 pandemic. Meanwhile, other applications are found in the business sector [38]- [41], in the criminal sector [42], and in the information and management sector [43], [44]. Based on the search results, the researchers concluded that social cognitive learning is still not widely applied in the field of mathematics education.…”

Section: Introductionmentioning

confidence: 99%

Improving Students’ Mathematical Reasoning Abilities Through Social Cognitive Learning Using GeoGebra

Negara

Wahyudin

Nurlaelah

et al. 2022

Int. J. Emerg. Technol. Learn.

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Abstract— There have been many studies on technology-supported learning based on cognitive theory in the literature. However, little is known about GeoGebra-assisted social cognitive learning in supporting students' reasoning abilities for online learning during the COVID-19 pandemic. This study aims to examine and analyze the differences in the improvement of students' mathematical reasoning abilities who follow GeoGebra-assisted social cognitive learning (Geo-SCL) and GeoGebra-assisted problem-based learning (Geo-PBL). This study used a quantitative method with a quasi-experimental nonequivalent pre-test post-test control-group design. The sample consisted of 70 students from XI SMA Negeri 8 in Bandung, Indonesia. Before and after therapy, research data were collected using a mathematical reasoning test consisting of 5 essay questions. Paired sample t-test analysis and independent t-test were used to answer the research hypothesis. The results of the study concluded that students who studied with Geo-SCL obtained a higher increase in mathematical reasoning abilities than students who studied with Geo-PBL, with the criteria for improving abilities in both classes being in the moderate category. Research findings related to the application of Geo-SCL can be an alternative learning model in online learning situations.

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You Speak, I Speak: The Social‐Cognitive Mechanisms of Voice Contagion

Cited by 19 publications

References 138 publications

The Paradoxical Effects of the Contagion of Service-Oriented Organizational Citizenship Behavior

The Paradoxical Effects of the Contagion of Service-Oriented Organizational Citizenship Behavior

The Influence Mechanism of Political Skill on Safety Voice Behavior in High-Risk Industries: The Mediating Role of Voice Efficacy

Improving Students’ Mathematical Reasoning Abilities Through Social Cognitive Learning Using GeoGebra

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