Implementing client-centered culture is seen as one of the core areas for further improvement of public administration in Russia. Traditionally both international and Russian literature reviews client centricity in the context of public service quality. However, the range of functions which aim at fulfilling public interest and entail interaction with citizens goes far beyond public service delivery. The article aims at filling this gap based on developing and testing a methodic approach to evaluating client centricity of state regulatory enforcement bodies from the citizen perspective. Based on the empirical data collected through representative sociological public surveys conducted by RANEPA in 2018-2022, the authors evaluate client centricity of state regulatory enforcement bodies through the lens of key governance quality parameters: validity, effectiveness, and efficiency. It is demonstrated that while there are some positive trends in improved validity and effectiveness of the state regulatory enforcement actions, there have been no efficiency gains in this area. Further improvement of client centricity in regulatory enforcement area calls for simplifying the procedures for citizens to file complaints to the relevant authorities and for improving the effectiveness in reviewing and responding to such complaints. Special attention is required to improve client centricity for distant forms of interaction between citizens applying to state regulatory enforcement bodies for protection of public values (ranging from health and property to environment and personal data) and public authorities (i.e., by post, electronically or by phone).

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The implementation of Russia's national development objective "Digital Transformation" implies achieving "digital maturity," including in public administration. Following this decree, public administration is becoming one of the areas where the implementation of digital technologies is very active. The Russian government has approved and is applying methods for assessing digital maturity. However, while both assessing and taking measures to further digitalize public administration, the opinion of citizens as its beneficiaries is not sufficiently taken into account. To address this gap, RANEPA developed an original methodology for a nationwide representative survey of citizens aimed at identifying their assessment of the effects and risks of the public administration digitalization. The survey focuses on citizens' views not only on public services and facilities (as is most often the case), but also on all types of digital interaction between citizens and the state. The survey was conducted in 2022 and 2023, and the paper compares the results. For example, according to the 2023 survey, in the last year, 86.0% of respondents used digital technologies when interacting with the state (2022: 88.2%). Citizens are also prepared for the use of digital technologies: 83.9% believe they are ready for possible digital interactions with government (2022: 81.7%). The results of the survey can be used to assess the digital maturity of government and develop measures to improve it.