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PurposePrior research has found that firms' adoption of digital technologies (i.e. digitalization) enhances transaction efficiency and improves firm performance. However, this finding is based on the assumption that firms respond to consumers' adoption of digital technology (market digitalization) in a timely fashion. The study investigates the impact of market digitalization on firm performance in Latin America, where resistance to change is often higher, despite the positive impact on performance when companies respond to the environmental shock of digitalization by restructuring.Design/methodology/approachUsing data from seven Latin American countries from 1997 to 2018 (Argentina, Brazil, Chile, Colombia, Peru, Venezuela and Mexico), fixed-effects panel regression robustly supports the results.FindingsMost Latin American firms fail to capitalize on the benefits of market digitalization, and their performance declines as a result. The authors extend research on digitalization by incorporating theoretical insights from the restructuring literature, finding that implementing a substantial restructuring strategy is a viable way to overcome market digitalization.Originality/valueThe authors demonstrate that the digitalization–firm performance relationship is more complex than has been described in studies using samples from developed economies. The authors establish restructuring as an effective adaptation strategy in Latin America, although the institutional environment's characteristics may constrain or discourage firms from adopting it.

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The COVID-19 pandemic represents an unprecedented situation, impacting all productive sectors. Human resources departments have been instrumental in migrating from a functional to a strategic perspective, contributing to the strengthening of organisations. This chapter aims to analyse workplace responses to the COVID-19 pandemic and the adoption of human resources practices through a systematic literature review. Findings indicate that the main responses to the pandemic were creating a work team to manage the crisis; virtual work at the individual and group levels; encouraging virtual leadership; psychological, financial, and health support; fostering a work environment favourable to empowerment, shared decision-making, and participation. Other frequently mentioned human resources practices were compensation, flexible working, work design, performance management, remote working, work-family balance, recognition programmes, and training and development practices.

Purpose Worldwide, Ecuador is one of the countries with the most entrepreneurial activity from micro, small and medium-sized enterprises (MSMEs). However, the effect of adopting the US dollar (dollarization), over which the central bank has no control, combined with being mainly an exporter of primary products, as well as strategic currency devaluation by neighboring economies, has created a difficult situation, especially for Ecuadorian women’s MSMEs. This paper aims to study the relationship between female ownership and Ecuadorian MSMEs’ financial, economic and social outcomes. Design/methodology/approach The authors compile a near-population panel of 617,804 firm-year observations representing an unbalanced panel of 112,917 MSMEs during the 2007–2016 sampling window. Panel (fixed effects) regression is used to test the hypotheses concerning the antecedents to firm financial performance, economic and social outcomes. Cox proportional hazards modeling is used to assess the impact of antecedents on firm survival. Findings First, firms providing more social benefits (e.g. employment and higher wages) have higher survival rates. Second, female ownership is negatively related with microenterprise financial performance, but positively associated with small-enterprise financial performance. Third, female-owned enterprises tend to provide higher wages per employee for all firm sizes. Fourth, although female-owned microenterprises are less efficient, they tend to provide more for their employees and possibly communities, through the economic stimulus they provide, in terms of the size of the financial outcomes. Originality/value This paper shows that, although this is a “man’s world,” women are learning earlier, developing faster professionally and overcoming stereotypes to focus on activities that generate both economic performance and social outcomes. Governmental policies that have contributed to MSMEs’ growth and women’s participation are identified. The findings suggest ways to improve and support both the creation of more women-owned MSMEs in emerging countries, such as Ecuador, and the survival of existing male- and female-owned MSMEs.