Konflik di dalam sebuah organisasi dapat terjadi kapan saja dan disebabkan oleh banyak hal juga banyak pihak yang terlibat. Interaksi ini dapat terjadi baik secara vertikal maupun secara horizontal di dalam struktur organisasi. Gesekan-gesekan kepentingan, pemahaman yang berbeda dalam menanggapi suatu hal, aliran komunikasi dan informasi yang kurang lancar, latar belakang budaya dan perbedaan budaya, pendidikan dan tingkat emosi yang berbeda dan lain-lain, merupakan bumerang pagi organisasi itu sendiri. Peneliti ini menggunakan pendekatan penelitian kuantitatif. Sampel sebanyak 26 kuisioner. Teknik analisis data menggunakan analisis regresi sederhana. Dari penelitian ini dapat diketahui jenis konflik, pengaruh parsial penangganan konflik terhadap kepuasa kerja, pengaruh simultan penangganan konflik terhadap kepuasan kerja pada Jurusan Administrasi Bisnis (AB). Pengukuran variabel dilakukan dengan menggunakan skala Likert. Hasil penelitian menunjukkan bahwa: (1) Jenis konflik yang sering timbul di jurusan AB adalah konflik nilai (68%); (2) Dari hasil uji parsial (uji t) diketahui variabel berintegrasi yang tidak berpengaruh signifikan terhadap kepuasan kerja. Variabel memenuhi memiliki pengaruh yang signifikan terhadap kepuasan kerja. Sedangkan variabel mendominasi, menghindar dan berkompromi berpengaruh signifikan; dan (3) Dari hasil uji simultan diketahui bahwa variabel penanganan konflik berpengaruh secara simultan terhadap kepuasan kerja, sedangkan sisanya dipengaruhi oleh faktor lain yang tidak diteliti dalam penelitian ini.

Training is an important tool for career development. By acquiring new skills and knowledge, individuals can increase their chances of getting a job, getting promoted, or getting a promotion. Training leads to new career opportunities and can help achieve long-term goals. Community service was carried out by the PPM Team from the Department of Business Administration with the theme "Development of Alumni Skills Through 4-Star Hotel Administration and Service Training at Mercure Pontianak". A possible solution to the problem is to offer advanced training or professional development for alumni to improve their skills in administration and service. This can be in the form of seminars, workshops, or special training programmes that help them stay relevant to the latest developments in the field. The output targets in this PPM are the PPM Journal and articles in print or electronic media. This PPM is expected to be able to improve technical skills relevant to administration and hotel services, especially for POLNEP Business Administration alumni

Many Polytechnic’s students are not interested in writing and lose their enthusiastic. They often have many basic mistakes in written works and get low scores when doing writing tests. It is very difficult for them to come up with ideas and organize these ideas using an appropriate choice of vocabulary, sentence and paragraph organization, and translate these ideas into a readable text. Based on that problem, therefore, the main objective of this research is to examine to what extent the use of webquest can develop the writing skill of POLNEP’s students and to identify the mistakes of students’ writing skill in terms of content, grammar, organization, vocabulary, and mechanics. This research was a Classroom Action Research (CAR) which was carried out at Business Administration Department of Pontianak State Polytechnic. The population of this research was the fourth semester students of Business Administration Department of Pontianak State Polytechnic in the academic year of 2017/2018. The sample of this study was chosen because the students in this class had the lowest average score of writing test among the other classes. The total number of the students was 29. The procedure of the cycle consists of planning, acting, observing, and reflecting. This research used a number of data collection tools including writing test, semi-structured interview and observation. To analyze the data, the researcher used students’ writing test results which was scored by consulting the writing scoring rubric. To avoid subjectivity and personal bias of writing score, the researcher used inter-rater. The findings of the study showed that the use of Webquest develops students’ writing skill. Their writing improved syntactically and grammatically from draft to draft in the cycle. The students can manage to write longer paragraph with clear topic sentence and some related supporting ideas. They produce less mistakes in word order, tenses, sentence pattern, and other grammar forms. Besides, they show that they use wide vocabulary and sentence variety in their writing. The result proves positive insight that webquest is one of appropriate method to develop students’ writing skill.

Not a few people are affected by the Covid-19 pandemic, one of which is the impact felt on the economic aspect. The risk of lack of income and loss of livelihood has been felt by residents of the Batu Belimbing Tourism Area, Nyarumkop Village, Singkawang City. The purpose of community service is carried out in order to awaken the entrepreneurial spirit by providing counseling related to economic improvement. One of the counselling activities is by providing skills training in batik. The result of this activity is that community members have and develop batik skills that can be used to build new businesses to increase people's income