Experienced web users have strategies for information search and re-access that are not directly supported by web browsers or search engines. We studied how prevalent these strategies are and whether even experienced users have problems with searching and re-accessing information. With this aim, we conducted a survey with 236 experienced web users. The results showed that this group has frequently used key strategies (e.g., using several browser windows in parallel) that they find important, whereas some of the strategies that have been suggested in previous studies are clearly less important for them (e.g., including URLs on a webpage). In some aspects, such as query formulation, this group resembles less experienced web users. For instance, we found that most of the respondents had misconceptions about how their search engine handles queries, as well as other problems with information search and re-access. In addition to presenting the prevalence of the strategies and rationales for their use, we present concrete designs solutions and ideas for making the key strategies also available to less experienced users.

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Eye typing provides a means of communication that is especially useful for people with disabilities. However, most related research addresses technical issues in eye typing systems, and largely ignores design issues. This paper reports experiments studying the impact of auditory and visual feedback on user performance and experience. Results show that feedback impacts typing speed, accuracy, gaze behavior, and subjective experience. Also, the feedback should be matched with the dwell time. Short dwell times require simplified feedback to support the typing rhythm, whereas long dwell times allow extra information on the eye typing process. Both short and long dwell times benefit from combined visual and auditory feedback. Six guidelines for designing feedback for gaze-based text entry are provided.

Abstract. We used eye-tracking to study 28 users when they evaluated result lists produced by web search engines. Based on their different evaluation styles, the users were divided into economic and exhaustive evaluators. Economic evaluators made their decision about the next action (e.g., query re-formulation, following a link) faster and based on less information than exhaustive evaluators. The economic evaluation style was especially beneficial when most of the results in the result page were relevant. In these tasks, the task times were significantly shorter for economic than for exhaustive evaluators. The results suggested that economic evaluators were more experienced with computers than exhaustive evaluators. Thus, the result evaluation style seems to evolve towards a more economic style as the users gain more experience.