The use of Business Excellence Models (BEM) has become popular in the last two decades and several companies have learned from such models and learned how to use them. More companies, we guess, have experienced problems when using such models because of various weaknesses such as too sophisticated assessment criteria, excessive paperwork, cumbersome procedures, and a lack of focus which have limited its use in practice. To respond to some of those problems a new overall Business Excellence Framework (BEF) has been developed which invites for adaption instead of adoption of existing BEMs. The suggested overall BEF helps to integrate BEM with management tools/techniques and the organizational culture/characteristics for guiding an organization towards BE. A document-based empirical case of a world-class company, Boeing Aerospace Support, is being investigated to illustrate how the overall BEF may work in practice as a complement to an existing BEM when companies adapt such models to their specific contexts.

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The lack of an implementation roadmap always deters enterprises from choosing Total Quality Management (TQM) as its major management approach. This paper proposes a stepwise ISO-based TQM implementation approach which is based on the notion of the new threedimensional overall business excellence framework developed by Dahlgaard et al. [1]. The proposed approach consists of nine steps comprising three categories: "TQM faith building", "TQM tools and techniques learning", and "system development". The steps in each of the three categories are arranged to span across the proposed nine-step approach. The ISO 9001:2015 standard is used as a case study to demonstrate the proposed approach. The ideas and benefits of the proposed approach are further discussed in relation to this illustration. Total Quality Management, TQM, ISO QMS, ISO 9000, ISO 9001:2015.