No abstract

Now a day ERP systems are being adopted by various organizations as part of their business growth strategies. However, one must realize that implementation of an ERP system is not a goal but a journey towards the goal. Even after successful implementation, the goal is not achieved until the system is completely used. The satisfaction of the users and the overall performance must be measured periodically to evaluate the success of the implementation and the overall object of having the Enterprise level of System.Our research paper uses and adapts the balanced scorecard method for the measurement of ERP performance. The model uses four interrelated dimensions i.e. (Financial, Customer, Internal Business & Learning and Growth). The questionnaire criteria were developed based on the four dimensions of the model. We then carried out an extensive survey on one of the major institutions in Pakistan to evaluate their recent ERP implementation. All major stakeholders participated in the survey.The results from the survey clearly indicated user satisfaction in one of the perspectives, while suggested dissatisfaction in another. Due to this research, we were clearly able to identify the problem area and offer recommendations to the organization for better performance of the ERP. This approach allows us to clearly identify the key performance indicators as well as their role in the total success of the ERP System.

Enterprise Resource Planning (ERP) success research is extensive and most approach models to measure its implementations success fall short of measuring post-implementation success. Instead of depending on previous frameworks that declare an ERP a failure if framework restrictions not met, this study suggests a novel methodology for assessing the implementation of any ERP method and its subsequent success via group decision support system. The study showed improved ERP system success when implemented with organizational culture improvement through GDSS but success was better when combined with access to more IT resources. There was improvement in Post ERP-implementation success (system quality, information quality, organizational impact, workgroup impact and individual impact) of the organization. Also, implementing ERP without GDSS does not reduces the success when it has access to IT resources. For ERP system post-implementation impact, IT resources capacity of the organization be improved and GDSS engaged to give users opinion.

A fundamental requirement for a competent and successful entrepreneur is knowledge and practice of entrepreneurial skills, particularly in the commercial context. This study investigates the impact of several entrepreneurial skill development programs in Pakistan, including the Benazir Bhutto Shaheed Human Resource Research Development Board (BBSHRRDB) and the National Vocational and Technical Training Commission (NAVTTC). The population of this study consists of 255 entrepreneurs. The broad objective of the study is to examine the impact ofthe Skill Development Program on producing Women Entrepreneurs in Pakistan. The sample size of this study is 280 female entrepreneurs. A systematic random sampling technique was used to analyse the data. Using Araoye’s (2004) sampling procedure, a sample of female business owners is selected for the study. The data were received by distributing a questionnaire to all respondents. For analysing the data, descriptive statistics were used, and the regression test was performed to test the hypotheses. It was determined that BBSHRRDB and NAVTTC have animpact on the development and performance of female entrepreneurs across all evaluated metrics. The study also concluded that social factors such as formal/ business networks, informal networks, and social acceptance have a significant impact on the success of women entrepreneurs in Pakistan.

This case study explored the impact of the Individual Life Assurance System (ILAS) on the net benefits of EFU Life, a leading insurance company in Pakistan. EFU Life implemented ILAS to overcome the challenge of technical limitations and the unavailability of modules. The study surveyed people across all departments in EFU Life to assess the performance of ILAS on the company net benefits. The research framework was formulated based on the Delone Model of the Pakistan region [13]. This research study added the Service Quality to the existing System and Information Quality used to evaluate the Organizational Impact in the original Delone Model [13]. Moreover, our model also incorporates Top Management Support as an antecedent of Quality, User Satisfaction, and Net Benefit. The ultimate aim is to find a way to enhance Net Benefits. The research argues that improved Quality as a result of Top Management Support reduces /eliminates wastage of resources and helps the organization in achieving profits, hence, the increase in the Net Benefits. It is found that Top Management support enhances user benefit and therefore recommends top managers to be fully involved and support a suitable environment and culture for the positive change in the organization’s image that is extremely important for user satisfaction. It is suggested that there is a need for top managers to arrange resources required by the users and encourage a user-focused organizational environment to promote user satisfaction. Involvement and support of top managers can also make the overall organization succeed, and its evidence can be seen in current research in the form of top management support’s positive effect on the net benefit of organizations.