Development of Extended Enterprise Resource Planning Module for Higher Education of Pakistan: A Case Study of Higher Education

Nowadays, many higher education institutions(HEIs) replace existing computer systems with new ones to cope with the changing demands. At the top of these systems is enterprise resource planning(ERP) systems that integrate HEIs’ business processes, functions, and data to improve their overall productivity and effectiveness. However, many studies on ERP adoption have shown that organizations frequently face several barriers, and the failure rate is high. This research aims to explore the factors that affect the behavioral adoption and acceptance of an ERP system in HEIs. Based on literature and authors’ observations of the PeopleSoft system(ERP) implementation at Yanbu University College in Saudi Arabia(SA), a conceptual model of users' acceptance of ERP systems has been proposed. The framework is based on the unified theory of acceptance and use of technology(UTAUT) model. The study offers a theoretical contribution by extending the UTAUT model and according to the authors’ knowledge, this is the first paper that to address ERP users’ adoption perspective in HEIs in SA

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Section: Delone and Mclean (Dandm) Is Success Modelmentioning

confidence: 93%

User Acceptance of Enterprise Resource Planning (ERP) Systems in Higher Education Institutions

Bamufleh

Almalki

Almohammadi

et al. 2021

International Journal of Enterprise Information Systems

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“…, 2020). Along the same lines, perceived usefulness, perceived ease of use and top management have been shown to have a significant influence on ERP adoption (Al-Adwan and Habahbeh, 2020; Batada et al ., 2020; Grandon et al ., 2020). Please refer to Table A1 in Appendix for a list of selective studies that have examined the work in ERP research.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Further, they should also perceive that the top management is actively involved and encourages the use of ERP (Bhattacharya et al ., 2019). The users should be satisfied with the training they receive on using ERP (Lutfi et al ., 2022), specifically in emergency services, and should also be satisfied with the job that they are performing using ERP (Batada et al ., 2020). Such factors will bolster their belief in the means, that is the ERP, and will lead to the effective use of ERP in emergency services.…”

Section: Theory and Hypotheses Developmentmentioning

confidence: 99%

Leveraging ERP systems for improving ERP effectiveness in emergency service organizations: an empirical study

Bhattacharya

Ramakrishnan

Wamba

2023

BPMJ

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PurposeThe purpose of this paper is to examine the factors that influence enterprise resource planning (ERP) effectiveness within the context of emergency service organizations. Drawing on information systems (IS) effectiveness, ERP implementation and job satisfaction literature, the authors posit that user involvement, top management involvement and training satisfaction are the antecedents to perceived job satisfaction, and perceived job satisfaction leads to ERP effectiveness in emergency service organizations.Design/methodology/approachSurvey methodology is used for collecting data for this research, and the PLS-SEM technique is used for analysis.FindingsResults indicate users will be more satisfied with their training if their inputs are taken into account during their training and the top management is actively involved during the training process. Further, if the users perceive that they are adequately trained, they will be more satisfied with their jobs in using ERP, which will also lead to more effective ERP usage in emergency service operations.Research limitations/implicationsThe focus of this study is on a single emergency service organization and thus may not be generalizable to other sectors. The authors extend ERP research to the context of emergency service organizations and thus add to the literature on ERP and emergency services. They conceptualize perceived job satisfaction to integrate roles, teamwork, supervisor and their perception regarding their potential to grow in the organization.Practical implicationsThe managerial contribution of this research is to identify the motivational aspects and provide practical insights into the effective use of ERP systems for emergency service organizations. From a managerial perspective, the study provides a framework for both IS and emergency service providers/executives to understand and evaluate the factors that help them use ERP effectively in their firms.Originality/valueThis study extends the knowledge of ERP systems. While most of the ERP research focuses on implementation, the authors’ focus is on the effective use of ERP in emergency service organizations. They focus on identifying key factors that are important to using ERP effectively, specifically in emergency service organizations.

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“…Finally, the results of the survey reported that instructor quality (both technical skills and pedagogical skills), course quality, system quality had significant effect on ERP user satisfaction. Lastly, ERP information quality was positively correlated with user satisfaction and perceived usefulness (Batada, Duang-Ek-Anong, & Achwarin, 2020). Widjaja et al (2019) study evaluated the implementation of the ERP system in Human Capital Management (HCM) in higher education institutions in Indonesia.…”

Section: Delone and Mclean (Dandm) Is Success Modelmentioning

confidence: 99%

User Acceptance of Enterprise Resource Planning (ERP) Systems in Higher Education Institutions

Bamufleh

Almalki

Almohammadi

et al. 2021

International Journal of Enterprise Information Systems

View full text Add to dashboard Cite

It has become common practice for higher education institutions (HEIs) to replace existing computer systems, called legacy administrative information systems, with new ones to cope with the continuously changing demands in the context of education. At the top of these systems is enterprise resource planning (ERP) systems that integrate HEIs' business processes, functions, and data to improve their overall productivity and effectiveness. However, many studies on ERP adoption have shown that organizations frequently face several barriers, and the failure rate is high. In addition, various research projects have concluded that, quite often, HEIs do not obtain the expected advantages from the adoption of the ERP system. This research aims to explore the factors that affect the behavioral adoption and acceptance of an ERP system in the context of HEIs. Based on works from literature and authors' observations of the PeopleSoft system (ERP system) implementation at Yanbu University College (YUC) in Yanbu City, Saudi Arabia (SA), a conceptual model of users' acceptance of ERP systems has been proposed. The framework is based on the unified theory of acceptance and use of technology (UTAUT) model and is extended with additional constructs. The present study offers a theoretical contribution by extending the UTAUT model to provide a richer understanding of users' adoption behavior of ERP systems in the HEI context. In addition, according to the authors' knowledge, this is the first paper that to address ERP users' adoption perspective in HEIs in SA.

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Development of Extended Enterprise Resource Planning Module for Higher Education of Pakistan: A Case Study of Higher Education

Cited by 6 publications

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User Acceptance of Enterprise Resource Planning (ERP) Systems in Higher Education Institutions

User Acceptance of Enterprise Resource Planning (ERP) Systems in Higher Education Institutions

Leveraging ERP systems for improving ERP effectiveness in emergency service organizations: an empirical study

User Acceptance of Enterprise Resource Planning (ERP) Systems in Higher Education Institutions

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