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A structural model of total quality management, kaizen, operational performance on service quality and patient satisfaction. ABSTRACTTests are the strength effect of total quality management (TQM), Kaizen and operational performance on service quality and patient satisfaction. The other part we will test is the service quality as a mediation role to explain the effect of total quality management (TQM), Kaizen and operational performance on patient satisfaction. This research was conducted in the city of Makassar with the entire population is a patient. By using the formula Slovin, found a sample of 398 respondents. Inferential statistical analysis was used to test the hypothesis of the research is Structural Equation Modeling (SEM). The results of this study indicate that TQM, Kaizen and operational performance have been shown to contribute significantly positively on service quality and patient satisfaction. The role of service quality is proven to be a mediating variable in analyzing TQM, Kaizen and operational performance effect on patient satisfaction.

The research objectives: (1) partially analyze the effect of micromanagement, resilience, and OCB on engagement, (2) partially analyze the effect of micromanagement, resiliensce, OCB, and engagement on employee performance. (4) partially analyze the effect of micromanagement, resilience, and OCB on employee performance through engagement. Quantitative research approach and the  sample is  345 employees. Methods of data collection using a questionnaire. The method of collecting samples by means of purposive sampling. The method of analysis using Structural Equation Model (SEM). The results showed that: (1) micromanagement have a negative significanton engagement and employee performance. (2) Resilience, and OCB partially have a positive significant effect on engagement and employee performance. (3)  engagement have a positive significant effect on employee performance. (4)  micromanagement have a negative  significant effect on employee performance through engagement. (5) resilience, and OCB partially have a  positive significant effect on employee performance through engagement.

Kurangnya minat masyarakat secara khusus kaum muslim terhadap  bank  syariah dibandingkan bank konvensional merupakan problematika dalam pengembangan bank syariah.  Upaya pengembangan Bank Syariah   dan memiliki kemampuan bersaing dengan bank konvensional dapat melalui peningkatan  kualitas pelayanan. Kinerja karyawan memberikan kontribusi penting terhadap  kualitas pelayanan.  Manajemen talenta, knowledge sharing, modal psikologi, dan perilaku inovatif merupakan faktor yang mempengaruhi kinerja karyawan.  Tujuan penelitian untuk menganalisis pengaruh langsung dan tidak langsung antara  manajemen talenta, knowledge sharing, dan modal psikologis terhadap perilaku  inovatif  dan kinerja karyawan  pada Bank Syariah di Kota Makassar.  Lokasi Penelitian pada Bank Syariah Indonesia, Bank Muamalat, dan Bank Panin Dubai di Kota Makassar. Populasi berjumlah 225 karyawan dan ukuran sampel sejumlah 144 karyawan. Metode pengumpulan sampel purposive sampling. Metode analisis menggunakan Structural Equation Model –Amos 23.  Hasil penelitian membuktikan secara parsial terdapat pengaruh langsung dan tidak langsung positif  dan signifikan antara  manajemen talenta, knowledge sharing, dan modal psikologis terhadap perilaku kerja inovatif  dan kinerja karyawan  pada Bank Syariah di Kota Makassar. Program manajemen talenta yang baik, kesadaran pentingnya knowledge sharing, pengembangan modal psikologi positif sangat mendukung upaya terciptanya perilaku kerja yang inovatif dan menghasilkan kinerja karyawan yang lebih optimal.