Indonesia has become the biggest market for e-commerce, as it has 250 million inhabitants. Growth of internet and online shopping has made retailers expand their business via smartphone. Shopping channel via internet has given customer another channel to get the information and buy products without visiting brickand-mortar store. This channel multiplicity potentially leads customer to do showrooming. In this research, showrooming in Indonesia will be explored with sunglasses as research object and optic salesperson as research subject. There are 178 samples collected in total for the research which 154 of them can be used. Primary data is taken from optic salesperson at prominent optics store in Jakarta. Partial Least Square (PLS) is used as data analysis method. The research results show that perceived showrooming behavior has positive and significant effect on self-efficacy dan salesperson performance. Moreover, salesperson selfefficacy also has positive and significant effect on salesperson performance. Meanwhile, coping and crossselling strategies have moderate positive but not significant effect. These results reflect that salesperson do not response negatively to customer's showrooming behavior such as price comparison, window shopping, product information, product availability, shopping via smartphone in front of salesperson. Salesperson feel optimistic and confident when customer comes because they have been trained for customer orientation, availability of supervisory support, and belief that customer will do transaction in brick-and-mortar stores if they give good explanation about the product.

Work engagement (positive working mind and emotion) in frontline employees (FLEs) plays an important role that will affect the capability of the organization in serving its customer. The goal of this research is to examine whether there were differences in the influence of service climate, job satisfaction, and affective commitment toward work engagement in high-contact and low-contact frontline employees in Jakarta and Tangerang; and whether there were influences of work engagement toward adaptability behavior as well as career commitment among high-contact and low-contact frontline employees. Questionnaire is administered to 200 FLEs from multiple high and low contact service industries in Jakarta and Tangerang. Structural Equation Modeling-Partial Least Square (SEM-PLS) is used to test hypotheses. The author found there were almost no differences among high-contact and low-contact frontline employees except on the job satisfaction, where there was no significant influence toward work engagement in frontline low-contact employee which was in contrast with the frontline high-contact employee. This research will enrich the discourse on the relationship between job satisfaction and work engagement. This finding provides empirical evidence on a limited scale that in certain segmentation, especially for low-contact workers, job satisfaction did not have a positive influence on work engagement.

<p><em>This study aims to determine the effect of reward and punishment on work motivation and organizational commitment of employees at PT XYZ company. This study uses quantitative methods and non-probability sampling techniques, where samples taken using purposive sampling totalling 130 employees. Data was collected using a questionnaire with a Likert scale which was then analyzed using the Partial Least Squares – Structural Equation Modeling (PLS-SEM) technique on SmartPLS 3.0 software. The results of the study prove that organizational commitment has no effect on employee motivation and performance, while employee empowerment and reward and punishment have a positive influence on employee motivation and performance. The importance of implementing employee empowerment and reward and punishment will create a high level of motivation and performance for employees if it is carried out according to employee expectations.</em></p><p><strong>Bahasa Indonesia Abstrak: </strong>Penelitian ini bertujuan untuk mengetahui pengaruh <em>reward</em> dan <em>punishment </em>terhadap motivasi kerja dan komitmen organisasi karyawan pada perusahaan PT XYZ. Penelitian ini menggunakan metode kuantitatif dan teknik <em>non-probability sampling</em>, di mana sampel yang diambil menggunakan <em>purposive sampling </em>yang berjumlah 130 karyawan. Pengumpulan data dilakukan menggunakan kuesioner dengan skala Likert yang kemudian dianalisis menggunakan teknik <em>Partial Least Squares – Structural Equation Modeling (PLS-SEM) </em>pada <em>software </em>SmartPLS 3.0. Hasil penelitian membuktikan bahwa komitmen organisasi tidak berpengaruh terhadap motivasi dan kinerja karyawan, sedangkan <em>employee empowerment </em>serta <em>reward </em>dan <em>punishment </em>memiliki pengaruh positif terhadap motivasi dan kinerja karyawan. Pentingnya implementasi <em>employee empowerment </em>dan <em>reward </em>dan <em>punishment </em>akan menciptakan tingkat motivasi dan kinerja yang tinggi terhadap karyawan jika dilakukan sesuai harapan karyawan.</p>

Pembinaan bagi mitra kerja UPH adalah kegiatan rutin pengabdian masyarakat yang diadakan setiap tahun. Pembinaan yang dilakukan kali ini merupakan hasil kerja sama antara Tim Pengabdian kepada Masyarakat (PKM) Fakultas Ekonomi dan Bisnis UPH dengan UPH Service-Learning Project. Tujuan pembinaan ini adalah untuk memberikan tambahan wawasan mengenai strategi pendanaan dan fundamental keuangan organisasi nirlaba, bagaimana mengatasi masalah minimnya pendanaan dalam menjalankan misi organisasi dan mengelola keuangan secara akuntabel dan transparan serta berkelanjutan. Tantangan selama ini adalah terbatasnya pendanaan sementara tuntutan pelayanan bagi organisasi nirlaba yang berbentuk yayasan atau komunitas ini tidak dapat dihentikan begitu saja karena peran dan keterlibatan pelayanannya sudah membentuk ekosistem sosial di bidang pelayanan masing-masing dan selama ini sudah sangat membantu perbaikan kehidupan sosial di masyarakat. Tantangan lain adalah bagaimana mengelola keuangan organisasi nirlaba yang mencapai fundamental keuangan dengan tata kelola yang akuntabel, transparan dan berkelanjutan untuk mendukung misi operasional maupun sasaran jangka panjang organisasi. Setelah mengikuti pembinaan dalam bentuk pelatihan dan berbagi pengalaman antar peserta ini maka para mitra dapat memahami dengan lebih baik strategi pendanaan yang ada dan prinsip-prinsip tata kelola keuangan mulai dari penganggaran sampai dengan eksekusi dan pengawasannya. Terdapat dua puluh enam lembaga yang hadir dari tiga puluh dua mitra organisasi nirlaba yang diundang.

<p><em>The research method is the most essential element in conducting scientific research. Teachers need to master scientific research methods as a prerequisite for writing scientific papers, which are part of improving teachers' quality and professionalism. In addition, scientific research and publications are requirements for applications for promotion of functional ranks and government teacher certification. The aim of this workshop is to help teachers understand quantitative and qualitative research methods. The workshop is carried out through class discussions with the participants. The speaker first presented the material, then continued with a simple guided exercise in the class discussion. The data from the workshop were collected by means of tests to see the participants' understanding of the material and a questionnaire to see the usefulness of the workshop given. Based on the survey results, it was found that this research method workshop was well understood and beneficial to teachers. <strong></strong></em></p><p><strong>ABSTRACT (INDONESIAN):</strong> Metode penelitian menjadi elemen yang sangat penting dalam membuat penelitian ilmiah. Para guru perlu menguasi metode penelitian ilmiah sebagai bekal menulis karya ilmiah yang termasuk salah satu upaya peningkatan kualitas profesionalisme guru. Lebih lagi, penelitian ilmiah dan publikasi merupakan syarat pengajuan kenaikan jabatan fungsional guru serta sertifikasi. Tujuan dari <em>workshop</em> ini adalah untuk membantu para guru untuk memiliki pengetahuan mengenai metode penelitian kuantitatif dan kualitatif. <em>Workshop</em> dilakukan melalui diskusi kelas dengan peserta. Pembicara terlebih dahulu mempresentasikan materi, kemudian dilanjutkan dengan latihan terbimbing sederhana dalam diskusi kelas. Data hasil <em>workshop</em> dikumpulkan melalui tes untuk melihat pemahaman peserta terhadap materi dan angket untuk melihat kegunaan <em>workshop</em> yang diberikan. Berdasarkan survey angket, diketahui bahwa workshop metode penelitian ini dapat dipahami dengan baik dianggap bermanfaat bagi para guru.</p>