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International audiencePurpose-French universities can play a key role in generating Smart City approach through an innovative Public-Private Partnership dedicated to urban transformation.Methodology-We led an action-research study for five years with several research and pedagogic projects including users or citizens.Findings-The paper points out main factors of Smart City development. It also presents shared demonstrators’ characteristics including industrial scale, sustainability and citizens’ participation.Practical implications-University of Lorraine diversification strategy through the “Chaire REVES” supported by public and private partners.Social implications-At regional level, industrial-university-territorial partnerships could tackle both societal and economical issues “with”, “for”, and “by” citizens.Originality/value-Based on the Living Lab concept our case study shows a concrete regional university strategy involving: user-centric design, collaborative processes, citizens’ workshops and new financial and organizational answers enabling collaboration between private companies and public institutions. Our paper also argues that innovative public and private partnership involving users are necessary for developing smart cities

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International audiencePurpose - Most of the proposed decision aid methods provide the user only with a prescriptive approach (quantitative analysis) without any descriptive approach (qualitative analysis). It is therefore not possible to justify and recommend ways of improvement. The purpose of this paper is to introduce visualization techniques to complement prescriptive approaches. Design/methodology/approach - Visual techniques have been developed for the FlowSort sorting method, namely the FS-GAIA and stacked bar diagrams. Findings - It is found that with visual techniques, fine details can be captured, e.g. detection of incomparability (with FS-GAIA) and the composition of a score (with stacked bar diagrams). Research limitations/implications - In the future, it is expected that other multi-criteria decision methods will be complemented by prescriptive approaches. Practical implications - A real case study is introduced in order to illustrate the practicality of the visual techniques. In this paper, the innovation performances of small and medium enterprises from the French Lorraine region are assessed. Social implications - It is expected that the quality of the decisions taken are improved because of being better informed. Originality/value - The paper, using a real case study, provides important new tools to enhance decision quality