The problems related to home delivery become increasingly evident with the growth of electronic commerce. Automatic delivery stations represent a solution to reduce mislaid deliveries and consolidate parcels drop-off, minimizing the kilometers traveled, and the costs of urban goods distribution. In order to better understand online shoppers' attitudes towards new delivery services, we analyze the potential demand of automatic delivery stations (lockers) in the city of Belo Horizonte, Brazil. For this purpose, we develop a survey according to stated preference and revealed preference methods, and we assess potential users considering two 1 Corresponding autor deliveries services: home delivery and automated delivery stations. The results indicate that, although home delivery is the preferred option, automatic delivery stations score high potential demand for online shoppers. This paper provides an approach to integrate the impact of final consumers' preferences on shaping last-mile operations, and it thus helps policymakers to identify the most suitable innovations to specific urban settings.

Urban freight transport is a challenge for Brazilian cities due to the lack of adequate planning for freight flow movement. Public managers also show negligence and a lack of awareness when dealing with urban logistics. Decision-support data on urban freight transport are still scarce, despite being of fundamental value to economic development. With this in mind, this paper presents problems and solutions regarding urban freight transport in Brazilian cities. Data were obtained through a survey conducted in nine cities and analysed by means of descriptive statistics and the successive intervals method. Additionally, a cluster analysis was performed to identify patterns regarding the typical characteristics of each city in order to compare and generalise the perception of retailers regarding problems and solutions at the national level. The results indicate divergent opinions among retailers from different cities, even from cities with similar socioeconomic profiles and urban dynamics. The municipalities which demonstrated the most similarities were (i) Betim and Niteroi, in the Southeast of Brazil; (ii) Palmas and Quixada, in the North and Northeast, respectively; and (iii) Palmas and Caruaru, also in the North and Northeast. The results reinforce the importance of studying the local context and involving stakeholders in the process of planning urban logistics solutions.

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According to the Urban Mobility National Policy (UMNP), Brazilian cities with more than 20,000 inhabitants are obligated to elaborate Urban Mobility Plans (UMPs). The literature shows a lack of national research on urban freight planning and a need for better understanding issues on cargo transportation for authorities, especially regarding decision-making on policies and on urban freight transportation planning. City Logistics solutions can be considered on UMPs to reduce the problematic urban freight transport. Therefore, a survey was applied to investigate the resources available within cities to draw UMPs, the solutions for cargo movement in Brazilian cities, and the perceptions of public managers about freight transportation. The results show that “restrictions” are the solutions most adopted by Brazilian authorities, including the representative sample for cities within the São Paulo State with more than 250,000 inhabitants. The conclusions point out that Brazilian cities are not prepared to develop an efficient urban freight plan, as public managers seem to be unconscious about urban logistics demands within their cities or have neglected aspects regarding urban freight within the UMNP.