This article aims to find out and explore how collaborative innovation is applied to the 112 call center service. The problem is focused on examining: First, what the condition of  112 call center service is . Second. how collaborative innovation is applied to e-government services. Third, the collaborative model of 112 call center service. To approach these problems, theoretical references from several experts on collaborative innovation and collaborative models were used. Data were collected through a library research as a writing framework and analyzed qualitatively. This study indicates that 112 call center service  is a form of innovation in e-government applications. 112 call center service  is an emergency service occurs  in an area that must be handled as soon as possible. But this innovation do not always go well. It is since there are factors that hinder innovation. 112 call center service  has not become a single call number and has not been integrated throughout Indonesia. Recommendation for overcoming it is by collaboration between institutions at both the central and regional levels. Collaboration is formed using the E-Government Integration (EGI) model, which is the relationship between the central institutions and the regional institutions, among agencies, and the relationship with service users, namely the community and the private sectors. This relationship is supported by variables of strategy, technology, policy and organization. It is expected that by applying the model 112 call center services can be integrated.

Migrant laborers from Indonesia have both beneficial and negative effects. This research aims to uncover the characteristics that impact family resilience among migrant workers from Indonesia. This form of research is qualitative and employs a literature review methodology. PMI family issues include a lifestyle of excessive consumption, family discord, parenting, and kid development. There is a shift in the family structure when a woman or husband becomes an Indonesian migrant worker. In this situation, the husband assumes the conventional tasks of the wife, such as childrearing and education; meanwhile, the woman is unable to fulfill the intangible rights and duties (inner life) of their marriage. This is a difficult situation for immigrant families. Intensifying long-distance contact between PMI and their families is the answer to their family troubles. This is to prevent putting the family at risk. Family functions are optimized to the greatest extent possible. In addition, participation and assistance from numerous stakeholders are required. Family watchdog institutions may give PMI family children financial literacy and parenting aid. Keywords: family, resilience, migrant workers

This investigation was prompted by the conditions of the COVID-19 pandemic, which created very rapid changes in the bureaucratic environment. This initial study is intended to explain how the Indonesian bureaucracy responds to changes due to the pandemic. A literature study is used to aggregate some of the findings of the latest research in Indonesia and official and accountable reports on bureaucratic governance. General results show that the bureaucracy in Indonesia is still stuttering in carrying out its functions. When the public requires quick and fair service, bureaucratic formalism, as an effect of Weberian bureaucracy, finds its contradiction. Still, the response required by the public does not accompany it. Further studies must be initiated to formulate an agile and public-centered bureaucratic model in the post-pandemic era. Keywords: bureaucracy, COVID-19, pandemic

The freedom of learning contained in the MBKM Guidebook is intended to give freedom and autonomy to educational institutions, and freedom from bureaucratization, lecturers are exempt from bureaucracy, and students are given the freedom to choose their field. In the context of students, they are freed to carry out campus activities through 9 Merdeka Belajar-Kampus Merdeka programs, namely; student exchanges, internships/work practices, teaching assistance in education units, research, humanitarian projects, activities, entrepreneurship, independent studies/projects, and building thematic real work villages/lectures. One of the issues that arises as the program progresses is the issue of conversion grades, which are viewed as unfair by some lecturers and students because they must convert courses from the original study program. This research uses qualitative research methods, using the types of strategies according to Kooten, namely corporate strategy, program strategy, and resource support strategy. This research found that Unila has strategies in 4 dimensions according to the Kooten, in the program strategy there are obstacles to the technical conversion of the internship program, but Unila continues to improve by designing the curriculum, technical guidance, and workshops of the MBKM program so that the initial objectives of this program can be achieved. Keywords: transformation, higher education, MBKM 1