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Blended learning became the most popular educational model that universities apply for teaching and learning. This model combines online and face-to-face learning environments, in order to enhance learning with implementation of new web technologies and tools in learning process. In this paper principles of DeLone and Mclean success model for information system are applied to Kano two-dimensional model, for categorizing quality attributes related to satisfaction of students with web based learning system used in blended learning model. Survey results are obtained among the students at “Mediterranean” University in Montenegro. The (dys)functional dimensions of Kano model, including Kano basic matrix for assessment of the degree of students’ satisfaction level, have been considered in some more detail through corresponding numerical, graphical, and statistical analysis.

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Resumen:De forma general, los participantes de los cursos MOOC acuden a ellos por deseos personales de aprender, por lo que seleccionan ciertos contenidos del MOOC en el que están interesados. A su vez, los MOOC también se emplean en el contexto de clases en línea que se ofrecen al alumnado que necesita alcanzar créditos académicos en su formación. Sin embargo, muchos participantes no finalizan todo el curso MOOC y las tasas de éxito son, en general, relativamente bajas. Los certificados en forma de documentos PDF, o distintivos en forma de credencial (badges), pueden resultar de estímulo para finalizar estos cursos. Esta investigación analiza cómo se puede afrontar la certificación de los participantes en un curso MOOC y si la certificación tiene, de alguna manera, incidencia en las tasas de éxito. En primer lugar, se discuten aspectos generales de la certificación y, a continuación, se realiza un análisis práctico con base en la plataforma MOOC austriaca iMooX. Las conclusiones muestran los principales retos e investigaciones derivadas del estudio y su desarrollo futuro.Descriptores: MOOC, iMooX, distintivos en forma de credencial s, retos, experiencias prácticas, certificados. Abstract:In general, participants use MOOCs for individual learning purposes by selecting certain contents of a MOOC in which they are interested. Simultaneously, MOOCs are used in the context of online-lectures offered to students who must or may enroll for a specific course to earn credits. However, many participants do not successfully complete all units of a MOOC. Therefore, completion rates -in general-are rather low.Certificates like PDF-documents or electronic badges can be an adequate stimulation to complete a course. This research raises the questions, how the certification of MOOC-participants can be managed and if certificates have an impact on completion rates. Firstly, general aspects of certification are discussed. This is followed by a practical insight into the certification practice based on experiences of the Austrian MOOC-platform iMooX operators. As a conclusion, results are summarized and related challenges and further research questions are addressed.