No abstract

No abstract

Services reach almost all aspects of human life, ranging from government services to private services such as trade, transportation services and communication services using mobile phones. The purpose of this study was to analyze the factors that affect customer satisfaction and customer loyalty. The data collection method used was a questionnaire, which was analyzed using SPSS-Amos. The results showed that service productivity affected consumer loyalty either directly or indirectly. Responsiveness only had a direct effect on customer loyalty. Accountability had an indirect effect on customer loyalty through customer satisfaction. Also, service attitude had a positive and significant effect on customer loyalty either directly or through service quality. The novelty of this study lies in the dimensions used in measuring the variables in service providers. Keywords: provider, service quality, consumer loyalty

Penelitian ini bertujuan untuk mengetahui Efektivitas Kinerja Pegawai Pada Kantor Kecamatan Pallangga Kabupaten Gowa. Untuk mencapai tujuan tersebut maka peneliti menggunakan teknik pengumpulan data melalui, observasi, dokumentasi, angket dan wawancara, dengan menggunakan sampel yaitu seluruh pegawai kantor Kecamatan Pallangga Kabupaten Gowa sebanyak 28 orang. Data yang telah diperoleh dari hasil penelitian diolah dengan menggunakan deskripsi kuantitatif untuk mengetahui Efektivitas Kinerja Pegawai pada Kantor Kecamatan Pallangga Kabupaten Gowa. Hasil penelitian menunjukkan bahwa kinerja pegawai pada kantor Kecamatan Pallangga Kabupaten Gowa tergolong efektif berdasarkan aspek: 1) hasil kerja, dengan analisi data yang diperoleh yaitu 78,81 persen, 2) perilaku, dengan analisis data yang diperoleh yaitu 79,89 persen 3) atribut dan kompetensi dengan analisis data yang diperoleh yaitu 80,55 persen, 4) komperatif dengan analisis data yang di peroleh 81,01 persen.Kata kunci: Efektivitas Kinerja Pegawai

This study is an pre-experiment research which aims at examining (1) the implementation result of hypnoteaching method in Mathematics learning of class VII students at SMPN 41 Bulukumba, (2) the learning motivation of class VII students at SMPN 41 Bulukumba before and after being taught using hypnoteaching method, and (3) the extend of improvement of students' learning result of class VII at SMPN 41 Bulukumba taught by using hypnoteaching method. The population of the study was all class VII students at SMPN 41 Bulukumba. The sample was class VIIb students at SMPN 41 Bulukumba. The sample was class VIIb students' learning result on learning using hypnoteaching method. Based on the effectiveness level criteria, the hypnoteaching method learning was adequately effective to be implemented on rectangular subject. It was proved by the students' learning result of class VII at SMPN 41 Bulukumba before implementing hypnoteaching method which achieved the mean score 40.24 and was in incomplete category; whereas after being taught by using hypnoteaching method, it achieved the mean score 76.59 that approximately 75% students had fulfilled minimal completeness criteria so it achieved classical completeness with fair category. The result of the study showed that the implementation of learning using hypnoteaching method for six sessions was in the category of completely implemented with the mean score 3.6. There was improvement of learning motivation of students after being taught by using hypnoteaching method from the mean score 95.96 improved to 112. There was improvement of Mathematics learning result of students in class VII at SMPN 41 Bulukumba after being taungt by using hypnoteaching method with the improvement of students' learning result counted using normalized gain formula by 0.61. PENDAHULUAN Pendidikan merupakan sesuatu yang penting dan mutlak harus dipenuhi dalam rangka upaya peningkatan taraf hidup masyarakat. Dari pendidikan inilah diperoleh pengetahuan, keterampilan serta terwujudnya sikap dan tingkah laku dalam kehidupan sehari-hari. Dunia pendidikan memungkinkan terjadinya berbagai interaksi antara satu dengan yang lain. Baik interaksi antara pendidik dan peserta didik, pendidik dan pendidik lain serta peserta didik dan peserta didik lain. Dari berbagai bentuk interaksi, khususnya mengenai interaksi yang disengaja, ada istilah interaksi edukatif. Interaksi edukatif ini adalah interaksi yang berlangsung dalam suatu ikatan untuk tujuan pendidikan dan pengajaran. Oleh karena itu interaksi edukatif ini perlu dibedakan dari bentuk interaksi yang lain. Dalam pengertian yang lebih spesifik pada bidang pengajaran, dikenal adanya istilah interaksi belajar mengajar.