Service Quality and Customer Loyalty at Grapari

Arhas, Sitti Hardiyanti; Suprianto, Suprianto; Darwis, Muhammad; Saleh, Sirajuddin; Jamaluddin, Jamaluddin; Nasrullah, Muh.

doi:10.18502/kss.v7i5.10590

Cited by 22 publications

(23 citation statements)

References 6 publications

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“…Responsiveness is the readiness to work to assist in various services. according to (Arhas et al, 2022)Responsiveness is one of the goals of the organization and measures the performance of employees and is able to help, provide services quickly and accurately, and be responsive to the wishes of the community. The ability of employees to meet the needs of the community and can be accounted for in a transparent manner, so that the responsiveness of employees is needed to serve the community.…”

Section: Responsivenessmentioning

confidence: 99%

“…Performance provides benefits not only for the organization, but also for managers and individuals. Performance benefits for organizations in aligning organizational goals with team and individual goals, improving performance, motivating employees, increasing commitment, supporting core values, improving training and development processes, improving skills base, pursuing continuous improvement and development (Arhas et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

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Quality of Employee Performance at the Makassar City Ujung Tanah Sub-District Office

Suprianto

Arhas²

2022

pdr

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The quality of employee performance is a community right that must be fulfilled by the government. This research is a qualitative descriptive study that aims to determine the quality of employee performance at the Ujung Tanah Sub-district Office of Makassar City. The types and sources of data used are Primary Data and Secondary Data. Data collection techniques used are Observation, Interview, Documentation. The research informants were 7 people, consisting of 1 person from the Head of Ujung Tanah Subdistrict, 3 people from the Employee Staff, and 3 people from the Community. Researchers act as the main instrument in collecting the necessary data and information. The data analysis technique used is Data Condensation, Data Display, Conclusion. The results showed that the performance of the Ujung Tanah Sub-District Office employees was as expected, however, there were still some aspects that needed to be improved. Judging from the indicators used by researchers in measuring the Quality of Employee Performance in terms of Productivity aspects, the category is quite good, Service Quality is in the good category, the efficiency is in the good category, the effectiveness is in the good category, the responsiveness in the category is quite good, and the responsibility is in the good category.

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Section: Responsivenessmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Quality of Employee Performance at the Makassar City Ujung Tanah Sub-District Office

Suprianto

Arhas²

2022

pdr

Self Cite

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“…Performance problems are certainly inseparable from the process, results and usability (Arhas et al, 2022). In this case work performance or achievement is the result of work in quality and quantity accomplished by an employee in carrying out his duties in accordance with the responsibility given to him.…”

Section: Employee Performancementioning

confidence: 99%

Service Quality and Performance of Academic Administration Employees on Student Satisfaction

Mustafa¹,

Ahsan

Aris

et al. 2022

Sosiohumaniora

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Higher education institutions should guarantee student satisfaction, not only in academic services such as the teaching and learning process, but also include administrative services, administrative and academic processes. This study aims to determine and analyze the quality of service, determine and analyze the performance of academic administrative employees, determine and analyze the level of student satisfaction, determine the effect of service quality and academic staff performance on student satisfaction at the Faculty of Social Sciences. Science and Law, Universitas Negeri Makassar. The research method used is causal associative quantitative type, the total population is 4. 588 with a research sample of 98 respondents. Data collection techniques are questionnaires, observation, and documentation with data analysis using descriptive analysis and multiple linear regression analysis. The effect of service quality and performance of administrative staff on student satisfaction is 53.10%. The magnitude of the effect is 53.10%, indicating that service quality and performance affect student satisfaction at the Faculty of Social Sciences and Law (FIS-H), Universitas Negeri Makassar, other factors contribute 46.90 percent to student satisfaction.

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“…Human Resources involved in the Women and Children Protection Technical Service Unit are mostly not permanent employees in the realm of the State Civil Apparatus but can carry out tupoksi well without distinguishing between permanent and contract employees. People are attracted to each other on the basis of similar attitudes towards objects and goals that are relevant in general (Arhas et al, 2022). A group will be productive if its members have good skills, personalities and have the support of management and can improve performance (Niswaty et al, 2021).…”

Section: Productivitymentioning

confidence: 99%

Makassar City Government Performance in Handling Cases of Sexual Violance Against Children

Rahman

Rijal²,

Askar³

et al. 2022

Sosiohumaniora

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This study aims to find out how the performance of the Regional Technical Implementation Unit for the Protection of Women and Children in handling cases of sexual violence against children in Makassar City, besides that this study will also describe how to handle sexual violence around the world. The research method used is a descriptive method using a qualitative approach with data collection techniques through observation, interviews, and documentation. Data analysis uses miles, huberman, and saldana models consisting of data condensation, data presentation and inference. Performance as a public bureaucracy is supported by human resources from various fields so as to be able to develop programs that support organizational performance that cannot be separated from sops based on security guarantees

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Service Quality and Customer Loyalty at Grapari

Cited by 22 publications

References 6 publications

Quality of Employee Performance at the Makassar City Ujung Tanah Sub-District Office

Quality of Employee Performance at the Makassar City Ujung Tanah Sub-District Office

Service Quality and Performance of Academic Administration Employees on Student Satisfaction

Makassar City Government Performance in Handling Cases of Sexual Violance Against Children

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