There is job dissatisfaction that some employees at PT. Jasa Marga (Persero) Tbk. The Palikanci branch resulted in low work productivity. This study took a sample of 58 employee respondents. The technique of taking using purposive sampling was collected through a questionnaire instrument aimed to determine the effect of compensation, competence, and motivation on work productivity. The analysis technique uses multiple regression analysis. It was found that there was a positive and significant influence between the variables of compensation, competence, motivation on work productivity at PT. Jasa Marga (Persero) Tbk. Palikanci branch either partially or simultaneously. So it is necessary to pay attention to the company so that it can pay more attention to the amount of compensation given and appreciation of employee competence to increase work productivity. Likewise, high motivation must be evaluated to increase work productivity which will help the company achieve its goals.

This study discusses how job satisfaction and workload affect employee performance at BT Batik Trusmi. The purpose of this study is to identify job satisfaction and workload that can affect employee performance at BT Batik Trusmi. The sampling technique used a questionnaire with a total of 80 respondents who are employees of BT Batik Trusmi. The independent variable in this study (X1) job satisfaction (X2) workload, while the dependent variable in this study is employee performance (Y). The analytical test tool used is SPSS 20 multiple regression analysis method. The results are  job satisfaction has a positive effect on employee performance at BT Batik Trusmi, workload has a positive effect on employee performance at BT Batik Trusmi and job satisfaction and workload simultaneously have a positive influence on employee performance at BT Batik Trusmi.

Complaints from online driver-partners against online transportation companies tend to occur frequently about the services provided. Online transportation companies are required to reduce service failures that occur. The complaints from the driver-partners themselves are seen to have fluctuated. However, the complaints that occur do not prevent new enthusiasts from joining as partners. The purpose of this study was to determine the effect of service recovery on complaint handling satisfaction and customer affection as a mediator. The unit of analysis is Grab driver who visited the Banyumas service office during the past year. The number of respondents in this research is 204, the questionnaire as an instrument, and the analysis technique uses Structural Equation Modeling. The results found that there is a positive effect of distributive justice, procedural justice, and interactional justice on the satisfaction of online driver-partners. Then, distributive justice, procedural justice, and interactional justice have a positive effect on online driver-partner satisfaction mediated by customer affection.