UK public services are characterised by a tension between a model of the service user as a customer of public services and a model which envisages the user as a citizen. Drawing on empirical work in one local authority, we argue that in this tension the model of the customer is bolstered by the availability of ‘shrink wrapped’ or ‘black boxed’ IT-based ‘solutions’, available under the rubric of Customer Relationship Management. We argue that those who advocate the citizen perspective need to engage at this material and technological level if they are to be effective.

How, if at all, does financialisation affect small firms that have no direct exposure to capital markets? The paper argues the need to address this lacuna empirically, conceptually and politically. The paper then draws on research from a qualitative longitudinal analysis of UK small businesses in bio business and film and media sectors and identifies three potential conduits through which financialising principles and practices may be perceived, translated, and resisted for owners, managers and staff. More broadly, the article argues that financial relations should figure more prominently and move from their relatively marginal location into the heart of socioeconomic analysis of small firms. As such, the research connects with and extends an important social science tradition of research on managerial control in small firms to include issues of financialisation and financial governance.

This article explores the dynamics of initiating and implementing an engaged scholarship approach by taking a current research project relating to small business development and employing Van de Ven’s diamond model to frame a personal critical reflection of our research process. We explore the scholarly and practical debates implicit in Van de Ven’s method of Engaged Scholarship before unpacking our research project to illustrate the challenges that scholars pursuing engaged forms of scholarship have no doubt faced, but journal article formats do not usually allow authors to explore, thereby providing lessons for scholars wanting to embark upon such projects. We make the argument that engaged scholarship and interactive research methods are well suited to the entrepreneurship and small firm field, but find that tensions are likely to be faced in respect of personal motivations and identities, gaining and maintaining stakeholder engagement, and balancing and managing relationships within diverse research teams.

This article critically examines the governance of identity in the context of children's social care. There is a widespread assumption in government policy and technical practice that information can be integrated across organisations and sectors. This article questions these assertions using a case study ('Mary's story'). It draws on a range of insights from the philosophy of Charles Pierce, information systems practice and social theory. This provides a platform to explore the governance of identity information for VCS organisations, service providers, and user(s). The logics of the governance of identity information in current and future service co-ordination and delivery are examined.

No abstract