El presente documento explora las posibilidades del análisis de la valoración de una love mark® o marca amor, definido como el vínculo emocional del consumidor con su marca, en especial, en el caso de una institución muy reconocida en el ámbito de los colombianos como es la Universidad Nacional (Colombia), con más de 150 años de tradición. El método utilizado fue la aplicación del índice desarrollado por Eunjoo Cho en 2011, quien desarrolla una metodología para la evaluación de marcas amor adaptada al contexto educativo. Se realizó mediante encuesta online a 267 personas con técnica mixta (cualitativa-cuantitativa) por valoración de escala de Likert. Las conclusiones se centran en la posibilidad de posicionar una marca, a pesar de ser una universidad pública, como una marca reconocida, recordada, posicionada y finalmente como marca amor en los colombianos.

The purpose of this review is to explore the importance, evolution, and emerging approaches to market orientation. The method had three steps: irstly, the importance of the topic was analyzed through the main scientometric metrics such as the number of publications per year; secondly, tree of science algorithm was applied to understand evolution. And thirdly, a citation analysis was performed to generate the approaches. The results show three approaches: product innovation, organization performance, and internal market orientation. This study used only one dataset to find the relevant literature; future studies could perform analysis with Scopus and Dimensions. Subsequent studies could identify different perspectives through qualitative methods with case studies to validate the findings of the present investigation.

This study analyses the factors that users of consumer-to-consumer (C2C) commerce value as direct influences in the intention to use and the acceptance of a marketplace. An empirical model is formulated, which integrates three variables that evaluate trust and, in turn, other variables that influence C2C intention and purchases, taking a sample of 686 surveys gathered using the Internet in Colombia. The results show that trust is a fundamental factor in this type of electronic commerce in Colombia, given that C2C users seek intermediation pages with third-party recognition (TPR) and high web quality; similarly, key variables in the adoption of this type of commercial platform include finding low prices and social influence. The perception of trust in this type of electronic commerce is a broader concept that requires the analysis of psychosocial factors. For companies that manage marketplaces, this study allows them to focus on key actions and tools in their websites. This study allows one to get to know the users of this transactional system, specifically for the Latin American region, highlighting the variables that they most consider when engaging in direct commerce between people. The results show that C2C requires marketplaces that guarantee the necessary conditions for a purchase/sale transaction with trust and quality.

Problematic smartphone use has been associated with negative effects in work and school environments. This study proposes the application of a behavioural economics perspective to establish whether heavy smartphone users show a tendency to devalue the consequences of their behaviour in the long term. To address this proposition, the study sought to establish how an objective measurement of usage time of smartphones and apps might help to predict, firstly, participants' choice behaviour and, secondly, their perceived dependence levels. Design/methodology/approach: An objective measurement of the usage time of smartphones and apps was conducted over four weeks (N ¼ 560 data points), and a computer-based intertemporal choice task and the Spanish version of the Smartphone Addiction Inventory (SPAI) were applied. The participants were twenty undergraduate college students. Findings: Although the usage time of devices and apps failed to predict the choice behaviour, a correlation was found between the total usage time of smartphones and WhatsApp and Facebook apps and users' dependence level. On the other hand, dependence had a positive effect on the average selection of the impulsive choice. Originality/value: This paper proposes the application of a behavioural economics perspective to explore the relationship between objectively measured usage time of smartphone and apps, choice behaviours in an intertemporal task and users' perceived dependence levels. This allows us to consider an alternative to the traditional psychiatric approach in an environment of increasing access to and use of mobile digital platforms.

Esta investigación tiene como propósito explorar el uso de la huella de carbono (HdC) como herramienta de construcción de marca para las empresas en Colombia. Se abordó un método de dise˜no exploratorio con la técnica de entrevista en profundidad. Entre los resultados obtenidos, se encontró que el marketing ecológico y el branding son una oportunidad para el posicionamiento de las empresas con prácticas de la HdC, aunque aún la decisión de comunicarlo, como diferencial o ventaja competitiva, no está dentro de los proyectos futuros de las organizaciones indagadas, por cuanto existen factores externos que podrían cambiar o perjudicar su imagen, contrario a lo que evidencia la literatura previa en este ámbito. Como futura línea de investigación se propone abordar estos aspectos desde el punto de vista del consumidor y analizar el mercado internacional comparándolo con la dinámica nacional.