This study examined the influence of service quality on customer loyalty, and aimed to determine if this relationship was mediated by customer satisfaction. Data were gathered from customers of eight banks in Pakistan through an adapted self-administered questionnaire. Respondents were selected using convenience sampling. The distributed questionnaire was based on a modified SERVQUAL model.479 complete survey responses were returned out of a total of 700 distributed. The completed questionnaires were examined through descriptive statistics, regression analysis, and PROCESS technique (Hayes2013). Results revealed a significant effect of service quality on customer loyalty. Customer satisfaction was found to have a significant mediating effect on the relationship between service quality and customer loyalty. The outcomes of our study could be useful for policy-making in bank management, and future banking expansion. There is additional generalized benefit to having insight into customers’ thinking regarding the banking sector.

Explicitly, young professionals are at risk of facing the rigorous dilemmas of job burnout through victimization due to poor job performance in a multifaceted environment. Therefore, the present study aims to identify the relationship between innovative behavior, the joint role of in-role behavior and task interdependence, victimization, and job burnout in healthcare organizations. However, a cross-sectional sample of 330 early career healthcare professionals from public and private hospitals operating in Pakistan is included in the analysis which provides evidence for the generalizability of the research findings. Partial least structure equation modeling is implemented to test the proposed model of job burnout. Consequently, study results show a significant level of job burnout through victimization, leading to distress mental health, innovativeness, and job performance of early careers. However, investigation of job burnout has disclosed severe consequences which give meaningful direction for healthcare managers, to strengthen creative capabilities and performance of early careers by implementing useful strategies to reduce job burnout and other factors linked to job burnout.

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