Tujuan penelitian ini untuk mengetahui pengaruh lingkungan kerja, etos kerja dan disiplin kerja terhadap kinerja karyawan. Metode yang digunakan dalam penelitian ini adalah metode kuantitatif. Data diperoleh dari penyebaran kuesioner sebanyak 104 responden yang juga sebagai populasi penelitian. Teknik analisis data yang digunakan untuk menguji hipotesis ini adalah analisis regresi linear berganda yang mencakup Uji F, Uji T, Uji Hipotesis dan Koefisien Determinasi. Hasil penelitian Uji T menyatakan bahwa: lingkungan kerja (X1) mempunyai pengaruh terhadap kinerja karyawan (Y1), etos kerja (X2) mempunyai pengaruh terhadap kinerja karyawan (Y1), disiplin kerja (X3) mempunyai pengaruh yang signifikan terhadap kinerja karyawan (Y1), lingkungan kerja (X1), etos kerja (X2), disiplin kerja (X3) mempunyai pengaruh secara simultan terhadap kinerja karyawan (Y1), lingkungan kerja (X1), etos kerja (X2) dan disiplin kerja (X3) secara bersama-sama mempunyai pengaruh signifikan terhadap efektifitas kinerja karyawan (Y1). Hasil Uji F hitung variabel lingkungan kerja (X1), etos kerja (X2) dan disiplin kerja (X3) dengan signifikan 0.000 < α = 0.05 serta bertanda positif menunjukkan bahwa secara simultan berpengaruh terhadap kinerja karyawan. Kata Kunci: lingkungan kerja, etos kerja, disiplin kerja, kinerja karyawan ABSTRACT This research is intended to know the influence of work environment, hard worker, and disclipne of employees. The method that is used in this research is quantitative method. The data is taken from questionnaires spread as much 104 respondent that is also as the research population. The technique of data anaysis which is used to test this hypothesis is regression linear double analysis include test of F, test of T, test of hypothesis and determination coefficient. The results of the T test study stated that: work environment (X1) has an effect on employee performance (Y1), work ethic (X2) has an effect on employee performance (Y1), work discipline (X3) has a significant effect on employee performance (Y1), work environment (X1), work ethic (X2), work discipline (X3) has an effect simultaneously on employee performance (Y1), work environment (X1), work ethic (X2) and work discipline (X3) together have a significant influence on the effectiveness of employee performance (Y1).Result of test F count of work environment variable (X1), work ethic (X2) and work discipline (X3) with significant 0.000 <α = 0.05 and positive sign showed that simultaneously affect to employee performance.

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This research aims to analyze the level of customer satisfaction to services and explain the factors that must be prioritized in order to meet consumer expectations in Senyum Media Bondowoso. The method used is quantitative research with the Servqual method and the Kano model. The population of this research is all the customers of the Senyum Media Bondowoso store and the samples used are 150 samples using the Purposive Sampling technique. The results of the research show that the quality of service in CV. Senyumindo Mediatama Bondowoso is not in accordance with what is desired by customers, because the calculation is carried out using the Service Quality method, the results obtained are the average value of service quality, the average value of service quality for all dimensions of service quality is -4,967. On the other hand, for the Kano category is in the Indifferent category, which means that the attributes that are in the category of less attention by consumers, therefore the existence of these attributes does not affect the decrease or increase in the level of satisfaction of consumers. This category has no effect on consumer satisfaction with functional or dysfunctional services and goods.

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