“…In addition to aspects common to health workers, such as: difficulty in dealing with situations of illness, death, suffering, conflicts and misunderstandings, feelings of impotence and frustration, it is observed that these feelings are aggravated by being targeted at people who, at the same time, are users of their service and their families, friends and neighbors. It is important to highlight the spaces of Permanent Education (PE) as fundamental to instrumentalize the CHA to face the day-to-day reality 12,33,34 . Considering the insufficiency of PE actions, the CHA ends up seeking his/her own resources such as religion, the conversation with co-workers and the psychology resident, in order to attenuate and elaborate feelings that express insecurity, impotence, countertransference with suffering and needs of the families of the territory, denoting the absence of spaces to work these issues collectively and institutionally 13 .…”