Analisis Tingkat Mutu Pelayanan Rawat Inap Dalam Upaya Peningkatan Kepuasan Pasien Di Rsup Adam Malik Medan (Studi Perbandingan Antara Pasien Umum Dan Pasien Bpjs)

Imelda, Sarah; Nahrisah, Ezzah

doi:10.36987/informatika.v3i3.221

Cited by 6 publications

(4 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…A study of Budi (2010) and Utami et al (2017) showed that differences in financing systems affected differences in the quality of health services that have an impact on the differences in patient's satisfaction. Patients with health insurance got poor quality of health services compared to non-health insurance patients (Imelda et al, 2015).…”

Section: The Effect Of Type Of Financing On Patient Satisfactionmentioning

confidence: 98%

Contextual Effect of Community Health Center on Patient Satisfaction of Health Care Service in Ngawi, East Java

Kurniawan

Tamtomo

Murti

2019

J HEALTH POLICY MANAGE

View full text Add to dashboard Cite

Background: Perceived patient satisfaction is an important component of health care quality. This study aimed to determine the effect of age, education, income, health financing, quality of health care service, and the contextual effect of community health center on patient satisfaction. Subjects and Method: This was a cross-sectional study conducted in 25 community health centers in Ngawi, East Java, from October to November 2018. A sample of 200 patients was selected by stratified random sampling. The dependent variable was patient satisfaction. The independent variables were age, education, income, health insurance, and quality of health care service. The data were collected by questionnaire and analyzed by a multilevel logistic regression. Results: Age ≥35 years (b = 0.99; 95% CI= 0.17 to 1.81; p<0.019) and good quality of health care service (b= 1.68; 95% CI= 0.78 to 2.59; p<0.001) increased patient satisfaction. Education ≥senior high school (b= -1.59; 95% CI= -2.49 to -0.68; p<0.001), income ≥Rp 1,569,832 (b= -1.32; 95% CI= -2.25 to -038; p<0.006), and membership of national health insurance (b= -1.55; 95% CI= -2.47 to-0.63; p< 0.001) decreased patient satisfaction. Community health center had contextual effect on patient satisfaction with ICC= 13.03%. Conclusion: Age ≥35 years and good quality of health care service increase patient satisfaction. Education ≥senior high school, high income, and membership in national health insurance decrease patient satisfaction. Community health center has contextual effect on patient satisfaction.

show abstract

Section: The Effect Of Type Of Financing On Patient Satisfactionmentioning

confidence: 98%

Contextual Effect of Community Health Center on Patient Satisfaction of Health Care Service in Ngawi, East Java

Kurniawan

Tamtomo

Murti

2019

J HEALTH POLICY MANAGE

View full text Add to dashboard Cite

show abstract

“…Research conducted by Imelda and Nahrisah (2015) related to the analysis of the level of quality of inpatient services to increase patient satisfaction at the Adam Malik General Hospital in Medan (a comparative study between general patients and BPJS patients) states that BPJS patients have known the quality of service consisting of Tangible, Reliability, Responsiveness, Assurance and Empathy have a significant effect on BPJS patient satisfaction. Whereas for non-BPJS patients, it is known that Reliability and Assurance do not affect the satisfaction of non-BPJS patients, while Tangible, Responsiveness and Empathy affect the satisfaction of Non-BPJS patients.…”

Section: Resultsmentioning

confidence: 99%

Analysis Study of the Comparative Quality of Patient Services Before and During Covid-19 Pandemic in Outpatient Installation of Siloam Hospital TB Simatupang

Sembiring¹,

Nurwahyuni²,

Sulistiadi³

2020

Childhood Stunting, Wasting, and Obesity, as the Critical Global Health Issues: Forging Cross-Sectoral Solutions

View full text Add to dashboard Cite

Background: In the COVID-19 (Coronavirus Disease 2019) pandemic crisis that has hit Indonesia since early March 2020, urgent action is needed to overcome the situation while maintaining and improving relationships with customers so that they are still satisfied with the quality of services in hospitals, especially outpatient services. Since the COVID-19 pandemic, there has been a significant decrease in the number of inpatient visits at Siloam Hospitals TB Simatupang. This study aimed to analyze the comparison of the level of quality of patient service before and during the COVID-19 pandemic in installation of Siloam hospital TB Simatupang installation. Subjects and Method: This was a descriptive observational study conducted at Siloam Hospitals TB Simatupang from September 2020. A sample of 88 patients was selected by purposive sampling. The data was collected by questionnaire. The operationalization of this research variable is service quality, which is measured from five dimensions, namely Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The data analysis used a series of tests such as validity test, reliability test, descriptive statistics and independent sample T-test. Results: During the COVID-19 pandemic, patients had a better perception than before the COVID-19 pandemic, it can be seen from service quality (Mean= 4.11), while during the COVID-19 pandemic (Mean= 4.25). Conclusion:Quality of services provided in outpatient installations during the COVID-19 pandemic is better than before the COVID-19.

show abstract

“…Tahapan dalam peningkatan mutu pelayanan kesehatan (Imelda & Nahrisah, 2019), yaitu langkah pertama dimulai dengan menyamakan visi dan misi instansi layanan kesehatan dengan menyusun rencana strategis, kebijakan dan rencana operasional, menyusun standar pelayanan disetiap unit dan bagian di instansi pelayanan kesehatan. Kedua, tahap transformasi, yaitu penataan kembali unsur yang ada diinstitusi dan pelaksanaan hasil pengembangan strategi pengembangan penjaminan mutu, arah kebijakan dan rencana operasional dengan untuk peningkatan mutu secara berkesinambungan.…”

Section: Mutu Pelayanan Kesehatanunclassified

Hubungan Mutu Pelayanan Keperawatan dengan Kepuasan Pasien di Ruangan IGD RSUD Dr. Slamet Garut

Perceka

2020

JIAP

View full text Add to dashboard Cite

he level of satisfaction of patients in the ward emergency department Dr Slamet Garut Hospital in health services describes the quality of service in the place of health care. The objective of this Telaahan study is to know the relationship of nursing services with patient satisfaction in the room IGD RSU Dr. Slamet Garut. As for method, it used a descriptive correlational, with a accidental samplingtechnique, the number of samples 67 respondents, the data retrieval technique was carried out using questionnaires. The results showed that (56.7%) Respondents expressed poor nursing service and (86.8%) feel dissatisfied about the nursing service in the IGD room RSU Dr. Slamet Garut. This is because the waiting time and the nurse response is slow in providing service. Nursing services can be improved when supported by competent nursing resources, facilities and infrastructure that support and more quickly in conducting nursing actions.

show abstract

Analisis Tingkat Mutu Pelayanan Rawat Inap Dalam Upaya Peningkatan Kepuasan Pasien Di Rsup Adam Malik Medan (Studi Perbandingan Antara Pasien Umum Dan Pasien Bpjs)

Cited by 6 publications

References 0 publications

Contextual Effect of Community Health Center on Patient Satisfaction of Health Care Service in Ngawi, East Java

Contextual Effect of Community Health Center on Patient Satisfaction of Health Care Service in Ngawi, East Java

Analysis Study of the Comparative Quality of Patient Services Before and During Covid-19 Pandemic in Outpatient Installation of Siloam Hospital TB Simatupang

Hubungan Mutu Pelayanan Keperawatan dengan Kepuasan Pasien di Ruangan IGD RSUD Dr. Slamet Garut

Contact Info

Product

Resources

About