Appropriation of social media for fostering effective tacit knowledge sharing: developing conceptual model

Abstract

Abstract.With the rising popularity of social media in the past few years, several researches ratiocinate that this type of interactive and collaborative technology could be a beneficial tool for the sharing of tacit knowledge. Nevertheless, very few literatures have tackled the subject of how social media could facilitate tacit knowledge sharing among medical practitioners, and what are its contributions in the area. Thus, the factors that drive individuals to share tacit knowledge need to be investigated further and included in literature. Through a systematic literature review, this study proposes seven enabling conditions which could potentially facilitate the sharing of tacit knowledge. TAM was applied as a novelty in this study in investigating the factors influencing knowledge sharing via social media, whilst taking into account the mediation effects of Attitude in social media usage. This study uncovered an important correlation between virtual settings and the conversion of tacit knowledge, which affects organizational members who are not co-located physically but have a crucial need for sharing information.

Knowledge Sharing on Social Media: State of the Art in 2018

“…The publication trend has grown steadily since, reaching a maximum of twelve publications in 2018. Among 45 articles, the recent ones are from 2017 (Amidi et al, 2017;Edwards et al, 2017;Hitchen et al, 2017;Okazaki et al, 2017;Panda & Deepa, 2017;Shen & Guangyan, 2017; Soto-Acosta & Palacios-Marques, 2017; Świgoń, 2017), 2018 (Chang, 2018;Das & Mahapatra, 2018;Esin, 2018;Hood, 2018;Kumi & Sabherwal, 2018;Lu, Zhou, & Chen, 2018;Park & Gabbard, 2018;Sedighehm & Ainin, 2018;Septiani & Ave, 2018;Zhang, Liu, Deng, & Chen, 2018) and 2019 (Nisar, Prabhakar, & Strakova, 2019;Tayebi, Manesh, Khalili, & Sadi-Nezhad, 2019;Kim, Gibbs, & Scott, 2019 etc. ) The rising trend indicates a growing interest in the field of knowledge sharing on social media, but also its infancy.…”

“…A large quantity and forms of knowledge available (Papadopoulos et al, 2013) puts pressure on employees to filter the knowledge and expertise they are looking for to avoid irrelevancy (Ma & Chan, 2014). Nevertheless, the importance of social media for knowledge sharing has been addressed in numerous papers (Amidi et al, 2017;Edwards et al, 2017;Eschenbrenner & Telaprolu, 2015;Hajli & Hajli, 2013;Ho et al, 2011;Shen & Guangyan, 2017;Sirous & Watson-Patridge, 2016) and it is a relevant topic in the knowledge management practices. The popularity of the concept in the past decade indicates the potential for further research directed at a holistic understanding of knowledge sharing behavior by employees, especially via social media.…”

“…We witness a massive evolution of computer-mediated communication platforms, commonly recognized as social media. The literature provides a vast number of definitions on social media (Kaplan & Haenlein, 2010;Rode, 2016;Amidi, Jusoh, & Abdullah, 2017). The most used one defines it as a group of Internet-based technologies allowing users to easily create, edit, evaluate and link to content or to other creators of content (Kaplan & Haenlein, 2010).…”

Engagement in actions beyond basic professional duties – measurement and correlates

“…Môže sa jednať napr. o sociálne izolovanie, slovné napádanie, psychické týranie, šírenie zlej povesti (Zapf, Leymann, 1996). Podstatná časť tejto široko koncipovanej definície má emocionálny kontext, na ktorý upozornili aj Görgülü et al (2014).…”

Communication tools as drivers of employees’ knowledge sharing: evidence from the Czech Republic

“…One of the main factors, which influence a knowledge provider's motivation for KS, is the perceived usefulness of the tool used (Amidi et al, 2017). This raises a question about which media are useful for KS, according to employees.…”