Effect of behavioral variables on organizational citizenship behavior (OCB), with job satisfaction as moderating among Jordanian five-star hotels

Abstract

Purpose In the current competitive world of business, it is important that every individual strives to be competitive to elevate his/her life status and creates a bright-looking future. The purpose of this study is to lay emphasis on the Jordanian hospitality industry in light of the investigation as to how organizational commitment, leadership style and organizational culture influence organizational citizen behavior (OCB) with the moderating role of job satisfaction in the relationship. Design/methodology/approach The study explores the determinants based on the responses obtained from the employees working in five-star hotels in Jordan. A small sample was exposed to SPSS software analysis for instrument validity, reliability and data normality. Findings The study validated the reliability of the instrument in conducting a preliminary study, obtaining reasonable normality and highly reliable coefficients of measures (0.753-0.938). Originality/value The study validated the effectiveness of the instrument that examined different specific antecedents of OCB.

Mediating Effect of Happiness at Work in the Relationship between Transformational Leadership and Job Performance: A Literature Review

“…Job performance is the extent to which an employee demonstrates their behavior and characteristics to achieve results related to task performance, civic performance, and unproductive performance development within a given time (Ramawickrama et al, 2017;. Alsheikh and Sobihah (2019) define job performance as the individual behavior of employees resulting from their work and related skills and knowledge. From another perspective, Rhee et al (2017) investigate job performance and the degree to which work-related tasks can be successfully performed within usual workplace constraints while using available resources, task and function performance, and contextual or external performance of roles.…”

Literature Review: Model Pengukuran Kinerja Dosen Dan Organizational Citezenship Behavior Berdasarkan Karakteristik Individu, Budaya Kerja Dan Perilaku Individu

“…Dimensi ini mengarah pada tanggung jawab yang diberikan organisasi kepada seorang untuk meningkatkan kualitas bidang pekerjaan yang ditekuni. Penelitian terdahulu yang telah melakukan penelitian tentang organizational citizenship behavior (OCB) adalah (Astakhova, 2015;Bottomley, 2016;Chan, 2017;Hui, 2015;Indarti, 2017;Koning, 2015;Lavy, 2017;Li, 2016;Mo, 2017;Ng, 2016) Putra, 2016), (R B , (Alsheikh, 2019;Banwo, 2020;Chidir, 2020;Desky, 2020;Gunnesch-Luca, 2020;Munawir, 2019;Nugroho, 2020;Nurjanah, 2020;Teng, 2020;T. Wang, 2018), (Alsheikh, 2019;Barus, 2018;Chidir, 2020;Marinda, 2019;Rejeki, 2019;Sukarman, 2018;T.…”

“…Penelitian terkai karakteristik sudah banyak di teliti oleh peneliti sebelumnya diantaranya adalah: ( Aktarina, 2019;Ananda & Sunuharyo, 2018;Arifudin & Rusmana, 2020;Handayati, 2016;Mariniharsi et al, 2020;Prasetyowati et al, 2019;Rahman et al, 2020;Rasmikayati et al, 2020;Ratnasari et al, 2020), (Alsheikh, 2019;Banwo, 2020;Barus, 2018;Batilmurik, 2020;Gunnesch-Luca, 2020;Nugroho, 2020;Raj, 2016;Rejeki, 2019;Sidin, 2020;Subardjo, 2020;Susita, 2020;T. Wang, 2018;Wasiman, 2019).…”

The Effect of Transformational Leadership on Employee Performance Through Organizational Citizenship Behavior in Industrial Revolution 4.0

“…Whereas the research conducted by Supriadi, Hardhienata, and Retnowati found that transformational leadership variables did not influence organizational citizenship behavior but through the influence of job satisfaction variables [15] [6] [16]. As well as research conducted by Al-Hussami stated that transformational leadership has no effect on organizational citizenship behavior but affective commitment and normative commitment mediates the relationship between transformational leadership and organizational citizenship behavior [17].…”