“…The difficulty in providing public sanitation services, in terms of access and quality, are governance challenges to be overcome in the next two decades, as highlighted by several authors [ 9 , 16 , 18 , 19 , 20 , 21 , 22 , 23 , 24 , 25 ]. Studies in the field reveal a growing preoccupation in better understanding the causes and consequences of efficiency problems in the use of infrastructure, human, and financial resources in this sector, in order to boost development and competitiveness between agencies and sanitation companies.…”