“…The categories of problem-solving behavior we selected for instrument development were derived from a review of literature on the problemsolving process in professional psychology (e.g., Comtois & Clark, 1976) and related service areas (e.g., Maher & Bennett, 1984). As Hirokawa (1983) noted, previous attempts to study problem solving in groups (e.g., Bales & Strodtbeck, 1951;Fisher, 1970) have tended to employ categories that analyze verbal behavior with respect to their general purpose (e.g., gives opinion, asks for orientation).…”