Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di PT. Tempo Cabang Tegal

Mulyapradana, Aria; Anjarini, Ary Dwi; Harnoto, Harnoto

doi:10.36778/jesya.v3i1.115

Cited by 18 publications

(17 citation statements)

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“…Hal tersebut sependapat dengan pernyataan M.N Nasution (Mulyapradana, 2017) bahwa kepuasan merupakan tingkat perasaan seseorang setelah membandingkan kinerja atau hasil yang ia rasakan dengan harapannya. Menurut Mulyapradana et al, (2020) terdapat 3 faktor untuk mengukur tingkat kepuasan yaitu: kesesuaian kualitas pelayanan dengan tingkat harapan, tingkat kepuasan dibandingkan dengan sejenis, dan tidak ada keluhan yang dilayangkan, sedangkan Darmadi, 2000) menyatakan bahwa dimensi dari kepuasan terdiri atas 1. Sesuai yang diinginkan, 2.…”

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Kepuasaan Mahasiswa terhadap Pembelajaran Daring Selama Pandemi Covid-19

Priyastuti

Suhadi

2020

JLH

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Penelitian ini membahas tentang tingkat kepuasaan mahasiswa terhadap pembelajaran daring selama masa pandemi covid-19 di Stikes St. Elisabeth. Tujuan dari penelitian ini adalah untuk mengetahui tingkat kepuasan mahasiswa terhadap pembelajaran daring selama masa pandemi covid-19 di Stikes St. Elisabeth. Metode penelitian ini menggunakan dekriptif kuantitatif. Pengambilan data dilakukan melalui penyebaran angket/kuesioner secara online. Jumlah sampel adalah 55 mahasiswa prodi Diploma Keperawatan Stikes St. Elisabeth saat semester ganjil 2020/2021. Teknik sampel mengambil total sampling dengan analisis univariat menggunakan distribusi frekuensi. Hasil penelitian adalah mahasiswa merasa puas terhadap peran dosen dalam membantu mahasiswa saat perkuliahan daring (63.6%) dan evaluasi pembelajaran daring (56.4%). Kesimpulan dari penelitian ini adalah sebagian besar mahasiswa merasa kurang puas terhadap pembelajaran daring yang dilakukan di Stikes St. Elisabeth Semarang.

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Kepuasaan Mahasiswa terhadap Pembelajaran Daring Selama Pandemi Covid-19

Priyastuti

Suhadi

2020

JLH

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“…In a study conducted by Susnita (2020), service quality has a positive and significant effect on user satisfaction. While the research conducted by Mulyapradana et al (2020) shows that service quality does not have a significant effect on user satisfaction because items from service quality that have a p-ISSN 2528-1410 | DOI: https://doi.org/10.17509/ijost.v5i2.24617| e-ISSN 2527-8045 significant effect are only responsiveness items. While Hypothesis seven (H7) Effect of Use on User Satisfaction shows system quality can increase user satisfaction.…”

Section: Resultsmentioning

confidence: 95%

Level of Use and Satisfaction of E-Commerce Customers in Covid-19 Pandemic Period: An Information System Success Model (ISSM) Approach

Dirgantari

Hidayat

Mahphoth³

et al. 2020

Indonesian J. Sci. Technol

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Pandemic outbreaks of COVID-19 have made customers take drastic steps to help world governments to prevent further spread, one of which is by social distancing. This policy made buying and selling online a convenient option to fulfill the needs for goods and/or services. The purpose of this study was to determine the level of use and satisfaction of e-commerce customers in the COVID-19 pandemic period with the information system success model (ISSM) approach that was formed through system quality, information quality, and service quality. The research method used a quantitative approach by distributing questionnaires to respondents of 206 e-commerce costumers. Data analysis used Structural Equation Modeling (SEM) where the results confirm that system quality, information quality, service quality, affected the level of use and user satisfaction of e-commerce customers. E-commerce companies are recommended to maintain, even improve system quality and information quality because information that is less interesting, less relevant, and difficult to understand results in low information quality, which in turn, can reduce the level of use and customer satisfaction.

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“…Akan tetapi hasil wawancara pada Tabel 5 terdapat permasalahan kepuasan kerja karyawan yang masih rendah karena belum adanya bonus tambahan. Kepuasan kerja dapat meningkat dengan adanya jaminan, keandalan, daya tanggap dan empati dari perusahaan (Mulyapradana et al, 2020). Kepuasan kerja merupakan hasil penilaian terhadap pekerjaanya yang muncul dari perasaan setiap pekerja apakah bahagia atau belum bahagia sebagai hasil persepsi mental atau hasil hubungan pekerja dengan lingkungan pekerjaan (Priansa, 2018).…”

Section: Kesimpulan and Saranunclassified

Peranan Penerapan HRIS dan Kepuasan Kerja Terhadap Kinerja Karyawan di PT Pisma Putra Textile

Hakim

Hidayat

Fanani

2022

jm-uika

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<p>The study tested the HRIS variable and job satisfaction on employee performance variables at PT Pisma Putra Textile. The study used a descriptive and qualitative approach, data processing using the SPSS application, data collection techniques using questionnaires, research instruments using a Likert scale and direct interviews with the Head of HRD, IT division, and operational employees of PT Pisma Putra Textile. Data analysis techniques through validity, reliability, and multiple regression analysis. Respondents were 125 employees. This study shows a significant relationship between the HRIS variable and the employee performance variable with a positive coefficient value of 0.333 and a significant relationship between the job satisfaction variable and the employee performance variable with a positive coefficient value of 0.324. In addition, there is a significant relationship between the HRIS variable and the job satisfaction variable on the employee performance variable with an F-count value of 31,395 and a significance value of 0.000. Thus, the conclusion of this study shows that the HRIS variable and job satisfaction can support improving employee performance, meaning that the first hypothesis (H1) and the second hypothesis (H2) are accepted. Performance can be measured by the results of the work being close to perfect, the results of the work according to the target, effective in completing the work and the work given by the leadership is carried out with full responsibility. While the results of interviews with HRD managers at PT Pisma Putra Textile, the ability of employees to work together with teams according to their respective main tasks in completing work on time can improve employee performance.</p><p> </p>

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di PT. Tempo Cabang Tegal

Cited by 18 publications

References 0 publications

Kepuasaan Mahasiswa terhadap Pembelajaran Daring Selama Pandemi Covid-19

Kepuasaan Mahasiswa terhadap Pembelajaran Daring Selama Pandemi Covid-19

Level of Use and Satisfaction of E-Commerce Customers in Covid-19 Pandemic Period: An Information System Success Model (ISSM) Approach

Peranan Penerapan HRIS dan Kepuasan Kerja Terhadap Kinerja Karyawan di PT Pisma Putra Textile

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