The relationship of personal innovativeness, quality of digital resources and generic usability with users’ satisfaction

Abstract

Purpose In addition to instrumental assumptions, behavioural researchers suggest the study of individual traits such as personal innovativeness (PI), users’ satisfaction and other theoretical beliefs for example quality and general usage patterns as the latent determinants of early and post-adoptions of technological innovations. In the context of Higher Education Commission digital library of Pakistan, the purpose of this paper is to examine the relationship of PI, quality of digital resources and generic usability of digital libraries (DL) with users’ satisfaction. Design/methodology/approach To guide the conceptual model of this study, five hypothesized relationships were formulated. Adopting a quantitative approach, snowball sampling techniques were used. A total of 464 users of DL enrolled in different programs of study in the universities of Pakistan participated and responded to the survey. For data analyses, partial least squares, a method in the structural equation modeling was used. Findings Analyses reveal positive and strong relationships of PI, quality of digital resources and generic usability of DL with users’ satisfaction. Thus, the findings of this study established personal traits as the significant determinants of intention to adopt DL. Research limitations/implications The decision of effective adoption is manipulated by the extent of users’ willing (PI), level of satisfaction, the image of quality and users’ past experience with the use of related innovations. Thus, librarians in addition to the system features should also focus on individual characteristics and quality of resources that probably influence adequate adoption of DL. Originality/value In the Pakistani context, this study is the first attempt that examined the relationship of PI, the usability of DL and quality of digital resources with users’ satisfaction. Research model of this study can be used in future research. Also, this study extended the scope of theories of adoption towards DL.

Developing a model to identify the antecedents and consequences of user satisfaction with digital libraries

“…The positive results obtained from the first hypothesis show that the quality of digital resources has a direct effect on user satisfaction, which is consistent with the results obtained from the research conducted by Chang (2013), and Khan et al (2019). The results show that system quality, information quality, and service quality of digital libraries significantly affect user satisfaction.…”

“…It is of great significance to study the features before assuring the inherent satisfaction of the users, which is seen as sustainable and long-lasting usability. These antecedents have also been extensively studied in some previous studies (Khan et al, 2019). To answer the research questions, we postulate that the quality of digital resources affects the general usability of the AJIM 72,6 digital library and affinity with the library, and finally, we consider these variables and the relationships between them as preconditions for user satisfaction with digital libraries.…”

“…We implement TAM in the field of digital libraries and consider perceived usefulness User satisfaction with digital libraries and ease of use as indicators for measuring the general usability of digital libraries. Generic usability of digital libraries refers to the overall use of users to meet information needs effectively, efficiently and with satisfaction (Khan et al, 2019). Lack or shortage of perceived usefulness leads to dissatisfaction and reduced acceptance levels because the ability to use digital libraries has a significant relationship with academic performance and user learning outcomes (Park et al, 2009).…”

Critical success factors of the continued usage of digital library successful implementation in military-context

“…Specifically, the study's objectives are to examine the impact of organisational factors that would influences users' behaviours in terms of user satisfaction (Khan et al, 2019), net benefits and continued usage intention at the individual levels (Seddon, 1997;Petter and McLean, 2009). To realise this theoretically, this study adapted Delone and McLean's information system success model (ISSM) which concorded with Alzahrani et al (2019) who found that this model is suitable to be applied in educational setting.…”

Assessment of e-service quality performance of university libraries

“…They expressed that expectation of users are not static and it change frequently and performance of the service provider is more Quality performance of university libraries important than end-user expectation, and therefore, they recommended SERVPERF model for measuring only performance based service approach (Cronin and Taylor, 1994). Khan et al (2019) examined the user satisfaction with personal innovativeness (PI) with quality of digital resources and overall usability of digital libraries of Pakistan. Result revealed that there was significant relationship of PI with quality of digital resources.…”