Trust and Repurchase Intention on Online Tourism Services among Malaysian Consumers

Razak, Nurhanan Syafiah Abdul; Marimuthu, Malliga; Omar, Azizah; Mamat, Mazlina

doi:10.1016/j.sbspro.2014.04.067

Cited by 39 publications

(38 citation statements)

References 23 publications

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“…Menurut Ganguly et al (2009), persepsi konsumen saat ini terhadap toko online semakin besar dan akibatnya akan menimbulkan rutinitas dalam berbelanja online (Oghazi et al, 2018). Kepercayaan yang begitu tinggi dapat menghilangkan keraguan yang dimiliki pelanggan pada situs web yang mereka percaya, besar kemungkinan konsumen akan berniat belanja lagi pada web tersebut (Razak et al, 2014).…”

Section: H1: Kualitas Produk Berpengaruh Signifikanunclassified

“…Hal ini juga diperkuat dengan beberapa penelitian sudah membuktikan bahwa kepercayaan online memiliki dampak yang signifikan terhadap niat membeli kembali. Menurut Li et al (2008), untuk kepercayaan online yang menjadi fokus utama pada kepercayaan paling tepat adalah peran teknologi (Razak et al, 2014). Berdasarkan teori tersebut terlihat bahwa kepercayaan memberikan peran penting dalam pembelian ulang konsumen, baik dari dari penilaian kualitas produk maupun kualitas informasi produk.…”

Section: H1: Kualitas Produk Berpengaruh Signifikanunclassified

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Peran Product Quality, Information Quality Dengan Mediasi Trust Terhadap Repurchase Intention Pada Mitra Umkm Go-Food Di Surakarta

Prastiwi¹,

Rabia²,

Bagus³

2019

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AbstrakPenelitian ini bertujuan untuk menganalisis beberapa faktor yang dapat meningkatkan repurchase Intention pada mitra UMKM go-food. Dua variabel yang diduga dapat mempengaruhi repurchase intention adalah product quality dan information quality dengan mediasi trust. Penelitian ini menggunakan metode survei dengan populasi user Go-jek yang pernah order go-food di Surakarta, dengan sampel sebanyak 100 responden, dengan pengambilan sampel purposive sampel, dan kuisioner dengan 19 indikator pertanyaan. Hasil uji validitas, reliabilitas, dan uji asumsi klasik mendukung untuk melanjutkan penelitian. Hasil uji path analisis mendapatkan hasil bahwa variabel product quality tidak berpengaruh signifikan terhadap trust dan Repurchase Intention, variabel information quality berpengaruh positif dan signifikan terhadap variabel trust dan dependen Repurchase Intention. Untuk menguji apakah variabel trust dapat menjadi variabel mediator antara information quality dengan repurchase intention, dibuktikan dengan hasil uji sobel test yang menemukan bahwa variabel trust signifikan sebagai variabel mediator. AbstractThis study aims to examine the factors that may affect repurchase intention for Go food product. Two variables suspected to affect the repurchase intention are product quality and information quality with trust as mediation. The design of this study is survery method with a population of go jek user in Solo, with sample size of 100 respondents, the sampling methods purposive sampling a questionnaire with 12 indicators questions. Test results validity, reliability and classic assumption test support for continuing research. Path analysis get the result that variable product quality not significantly affect trust and repurchase intention, but variable information quality can affect positively and significantly related to trust and the dependent variable repurchase intention. To examine variable trust can be mediator variable product quality to repurchase intention, evidence by sobel test and get the result that variable trust significantly as mediator variable. PendahuluanPada era digital saat ini, perkembangan teknologi informasi ternyata banyak memberikan timbal balik yang positif. Seperti banyaknya peluang bisnis baru yang tercipta khususnya pemanfaatan pada internet. Pola ekonomi masyarakat beralih menjadi konsumen yang lebih

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Section: H1: Kualitas Produk Berpengaruh Signifikanunclassified

Peran Product Quality, Information Quality Dengan Mediasi Trust Terhadap Repurchase Intention Pada Mitra Umkm Go-Food Di Surakarta

Prastiwi¹,

Rabia²,

Bagus³

2019

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“…Kepercayaan dibentuk melalui kejujuran vendor website, keamanan data pribadi, dan jaminan pembayaran (Parastanti dkk., 2014). Dalam penelitian sebelumnya juga menunjukkan bahwa bahwa kepercayaan berpengaruh positif dan signifikan terhadap niat membeli kembali (Chinomona dan Dubihlela, 2014;Giantari dkk., 2013;Mohmed et al, 2013;Mosavi and Ghaedi, 2012;Razak et al, 2014;Rose et al, 2012;Thamizhvanan and Xavier, 2013). Kepercayaan dibentuk melalui kejujuran vendor website, keamanan data pribadi, dan jaminan pembayaran (Parastanti dkk., 2014).…”

Section: Pendahuluanunclassified

Peran Kepercayaan Memediasi Pengaruh Pengalaman Terhadap Niat Menggunakan Kembali Jasa Jne Di Kota Denpasar

Prabandari¹,

Yasa²

2018

EJMUNUD

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In the era of globalization, the development of the business world increasingly unpredictable, various businesses in the field of service or production increasingly competitive. Consumer needs are increasing and many online businesses are emerging. Business services today are needed and influential in the activities of everyday consumers. Many freight forwarder companies are easily found in every corner of the city and include JNE, Tiki, Pos Indonesia, and DHL. The freight service used in this research is JNE. The location of this research was conducted in Denpasar City in subdistrict of West Denpasar, South Denpasar, East Denpasar, and North Denpasar. Sample size in this research is 100 samples, choose 100 responden because in this research using path analysis method where daalam method must use at least 100 sample. The result of this research is experience having positive and significant effect to trust, experience have positive and significant effect to reuse intention, trust have positive and significant effect to intention of reuse, trust able to mediate influence of experience to intention to reuse JNE service in Denpasar City. Keywords: experience, trust, intention of reuse.

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“…A confiança e suas relações no mundo off-line tem sido um tema de pesquisa de várias disciplinas desde os anos 1950 (RAZAK et al, 2014). A literatura sobre confiança no mercado tradicional off-line foi examinada sobre a ótica de várias disciplinas e, naturalmente, diferentes definições surgiram dentro de cada área (SLINGH e SIRDESHMUCK, 2000;URBAN et al, 2009).…”

Section: Confiança Do Consumidor No Ambiente Onlineunclassified

“…A literatura sobre confiança no mercado tradicional off-line foi examinada sobre a ótica de várias disciplinas e, naturalmente, diferentes definições surgiram dentro de cada área (SLINGH e SIRDESHMUCK, 2000;URBAN et al, 2009). Correntes de pesquisa sobre confiança podem ser encontradas em várias áreas como filosofia, sociologia, fisiologia, gestão, marketing e comércio eletrônico (RAZAK et al, 2014). Ainda segundo os autores, quando se considera essas múltiplas disciplinas em conjunto, a literatura sobre confiança é bastante extensa e, cada uma destas disciplinas produziram seus próprios conceitos, definições e conclusões, havendo divergências até mesmo dentro de uma mesma ótica disciplinar.…”

Section: Confiança Do Consumidor No Ambiente Onlineunclassified

Efeitos Da Satisfação, Confiança E Seus Antecedentes Na Intenção De Recompra Online

BOUERI¹

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Trust and Repurchase Intention on Online Tourism Services among Malaysian Consumers

Cited by 39 publications

References 23 publications

Peran Product Quality, Information Quality Dengan Mediasi Trust Terhadap Repurchase Intention Pada Mitra Umkm Go-Food Di Surakarta

Peran Product Quality, Information Quality Dengan Mediasi Trust Terhadap Repurchase Intention Pada Mitra Umkm Go-Food Di Surakarta

Peran Kepercayaan Memediasi Pengaruh Pengalaman Terhadap Niat Menggunakan Kembali Jasa Jne Di Kota Denpasar

Efeitos Da Satisfação, Confiança E Seus Antecedentes Na Intenção De Recompra Online

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