Usage of e-Government Services in European Regions

Lassnig, Markus; Markus, Mark

doi:10.1007/10929179_26

Cited by 11 publications

(4 citation statements)

References 1 publication

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“…We found many e-government literature reviews that give more attention to the supply side (Reddick, 2004); meanwhile, just a few studies investigate the demand side (Jaeger and Thompson, 2003). Similar results have been shown in Lassnig and Markus's (2003) study, which investigated the use of e-government in Europe.…”

Section: Introductionsupporting

confidence: 77%

A review of the generic end-user adoption of e-government services

Jacob

Fudzee

Salamat

et al. 2019

International Review of Administrative Sciences

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E-government projects provide many advantages and offer benefits to governments and their citizens. Hence, the big issue and challenge for governments are how they can increase citizen adoption. This has resulted in the development of many e-government initiatives that aim to enhance the provision of public services to citizens and improve associations with industry and world business. It is shown that there are critical success factors and barriers in e-government adoption, and technology adoption more generally, which identifies the fact that current e-government adoption models do not adequately explain the needs of citizens. Based on the diagrammatic of a detailed structure of review methodology, existing studies show that national culture, trust, the information system success model, and knowledge services are very crucial issues for citizens regarding new system application in the successful uptake of e-government services. Therefore, this article presents a review of the generic end-user adoption of e-government services based on a theoretical perspective and the Unified Theory of Acceptance and Use Technology model. Furthermore, this article presents a conceptual model as a better foundation for the development of e-government. The findings of this article will contribute to the limited e-government adoption literature available by providing insights into end users’ perceptions of e-government services.

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Section: Introductionsupporting

confidence: 77%

A review of the generic end-user adoption of e-government services

Jacob

Fudzee

Salamat

et al. 2019

International Review of Administrative Sciences

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“…Other studies have shifted the focus of their service delivery strategies from the organizational supply-side point of view to user-centric service provision, which scholars consider an important shift (Botterman et al, 2003, Lassnig and Markus, 2003, Christopher G, 2004, Seifert and Petersen, 2002, Christopher G, 2005. Yet other studies go even further in considering the user demand perspective and consider it as a critical determinant for the success of the online service delivery approach, deeming it useful for the sake of promoting user technology acceptance and innovation adoption (Christopher G, 2004, GraaflandEssers, 2003, Hinnant and O'Looney, 2003, Wendy, 2003.…”

Section: Revolution In Online Service Delivery Approachmentioning

confidence: 99%

Towards the innovation of an integrated ‘One-Stop-Shop’ online services utility management: Exploring customer’ technology acceptance

Hamad

Petri

Rezgui

et al. 2017

Sustainable Cities and Society

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Internet online service delivery has transformed the way people interact with technology, resulting in an exponential growth in the number of online users. Consumer characteristics and ways of providing services online have had a dramatic change on user acceptance and perceived value of technological innovation. Therefore, user perception is a vital issue in investigating user intentions in adopting online services.The scope of this paper is to examine the perceptions of adopters and non-adopters of online utility management, in terms of their experience towards existing service delivery approaches and their expectations of future innovations. User perceptions contribute to defining an initial roadmap for exploring the evolution of 'utilities service management' on the Internet while informing approaches to online service delivery.This highlights the general need for a value-added and integrated utilities service management solution as well as the specific demand of internet users for the integrated online delivery of utility services to serve their particular interests. This paper discusses several traditional approaches in related fields of electronic service delivery and demonstrates how the current situation demands a shift towards an integrated utilities service management solution that factors in the interests of all stakeholders.

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“…For example, Edmiston (2003) argued that although state and federal government of the USA strongly implemented the e‐government initiatives, many local governments still struggling for integrating e‐mail or establishing a Web page in their web sites and so relatively less inclined to using it in a real sense. Lassnig and Markus (2003) analysed the barriers for using e‐government services by both citizens and organizations in the European perspective and found safety issues as one of the biggest obstacles for both citizens and businesses.…”

Section: E‐government Adoption: Challenges and Barriersmentioning

confidence: 99%

Analysing challenges, barriers and CSF of egov adoption

Rana

Dwivedi

Williams

2013

Transforming Government: People, Process and Policy

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PurposeThe purpose of this paper is to systematically review and analyse the critical challenges and barriers of e‐government adoption. Such review aims to suggest the salient facts about the issues of successful implementation or adoption of the e‐government services under different circumstances to the researchers.Design/methodology/approachA total of 78 relevant research papers reviewing and analysing the challenges, barriers, and critical success factors were selected from a set of overall 448 articles on e‐government adoption research. These studies were comprehensively reviewed to examine some of the most significant supply and demand‐side challenges, barriers, and critical success factors explored by different studies in this context.FindingsThe findings indicated that technological barriers, lack of security and privacy, lack of trust, lack of resources, digital divide, poor management and infrastructure, lack of awareness, legal barriers, lack of IT infrastructure, and resilience were among some of the most commonly experienced challenges and barriers across the relevant studies. Moreover, it was also found that challenges and barriers associated with supply‐side (i.e. implementation) (C=53) were almost three times to the one applied to the demand‐side (i.e. adoption) (C=18). Furthermore, it was also found that citizen's satisfaction, information accuracy, security, and privacy were some of the critical factors for the success of e‐government initiatives.Research limitations/implicationsThis research only reviews the challenges, barriers and critical success factors and leaving apart many other research themes such as impact, digital divide, security, privacy, trust, and risk of e‐government adoption. Moreover, the theoretical and methodological paradigm of this research have not been explored.Originality/valueThis paper presents a comprehensive review of the challenges, barriers, and critical success factors of the e‐government adoption research both with regard to supply as well as demand side. Such review allows us to provide not only a brief account of the issues experienced in the e‐government research, but also prescribes the guidelines for the governments to consider certain facts before successfully implement their e‐government initiatives. Such a comprehensive review of e‐government adoption literature has not been performed earlier.

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Usage of e-Government Services in European Regions

Cited by 11 publications

References 1 publication

A review of the generic end-user adoption of e-government services

A review of the generic end-user adoption of e-government services

Towards the innovation of an integrated ‘One-Stop-Shop’ online services utility management: Exploring customer’ technology acceptance

Analysing challenges, barriers and CSF of egov adoption

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