Perkembangan dunia usaha yang semakin maju menyebabkan timbulnya persaingan yang semakin ketas. Salah satu cara untuk menjaga kelangsungan hidup perusahaan adalah menjaga hubungan baik dengan pelanggan. Karena dari hasil penelitian mempertahankan pelanggan yang sudah ada jauh lebih mudah dibandingkan dengan mendapatkan pelanggan baru. Persaingan bisnis yang sangat ketat akan sangat memerlukan langkah – langkah strategis untuk menghadapinya. Kehadiran Customer Relationship Management (CRM) akan mampu mengatasi masalah yang ada salah satu langkah yang juga dapat ditempuh untuk menghadapi masalah tersebut adalah dengan memanfaatkan teknologi yang ada yaitu dengan pemanfaatan Customer Relationship Management (CRM) berbasis web.

This articulation tries to expose the crisis about the smoke disaster in Indonesia which can exacerbate political relations between the Indonesia-Malaysia countries. This is important because the government and the people of Indonesia are often trapped in various problems that are actually simple. However, due to political miscommunication between countries coupled with the lack of coordination between bureaucracies, the problem that is actually simple is actually growing and complex.

PT. ABC is one of the state-owned enterprises in Indonesia. PT. ABC has policy to give some equipment for employees to rent. Application use to control all equipment that rent by employee named as CNEMAS (Computer & Network Equipment Management System Nasional). There are some problems faced by PT. ABC in using CNEMAS, such as accuracy and its roles at PT. ABC business process. Objective of this research is to measure maturity of CNEMAS. Method used in this research are structured approach method as analysis method and Information Technology Assurance Framework (ITAF) used as measurement method. Tools such as Flowcharts, Context Diagram and Data Flow Diagram used to describe the process in CNEMAS. The result of this research are gap found at AC2 (awareness and Communication Component) where the gap is 0.71. The conclusion is CNEMAS needs improvement in accuracy, equipment location, on time report production, and consistency

This paper examines the Forest Management Unit's (FMU) role in enhancing access to forest area utilization, especially in production and protected community-based forests, to suppress the rate of deforestation. We research five FMU in central Sulawesi. The analysis method is qualitative based on emic information from FMU, community, academic, local government, and direct field observations. This paper explains that public access in forest resource utilization is a deciding factor in helping the community face the impact of economic crises. To make it happen, the primary role of FMU is necessary. FMU Should be increasing public access to the state-owned forest by optimizing the facilitating functions. Providing investment opportunities for forest management based on the community in partnership schemes can realize a broad impact and national issues on empowering forest communities. FMU can also prioritize the partnership cooperation programs by implementing social forestry programs, instantly absorbing significant community participation.

If waste is utilized properly, it will create new production and advance SMEs in Gambiran District so that it can minimize unemployment and increase the amount of income per capita of the community. This study has three objectives, namely: (1) To analyze the technology used in processing tofu industrial waste into nata de soya in Gambiran District, Banyuwangi Regency, (2) To analyze the technology used for processing tofu industrial waste into soy sauce in Gambiran District Banyuwangi, (3) To analyze the amount of production costs and costs of production sales from nata de soya and soy sauce products as an effort to develop Small and Medium Enterprises (UKM) in Gambiran District, Banyuwangi Regency. This research is classified into descriptive research with quantitative and qualitative types of data from the results of the experimental application to examine the act of making nata and soy sauce food products by the Gambiran District community by collecting data through surveys, observations, documentation, interviews and document analysis. In analyzing the document the results of the study will compare the feasibility of the two products obtained from whey to Nata de Soya and Ketchup products using the following feasibility analysis: TCI = FCI + WCI, TC = TFC + TVC, TR = P x Q,   = TR – TC, dan BEP =  . The analysis shows that the technology used in making nata de soya is biotechnology from the bacterium Acetobacter xylinum which has been fermented with sugar, vinegar and micin. While the technology of utilizing tofu industrial waste into soy sauce is one strategy to reduce environmental pollution. Experiments of making soy sauce are carried out by fermentation by methanogen bacteria from soaking solid waste and fermented with salt water bath after the tofu waste is dried until the moisture content reaches 12%. To analyze the production cost of making nata de soya with 3 liters of liquid waste is TCI = 16,500, TC = 16,500, TR = 25,500, Π = 9,000, BEP = 6 Liters. While for the analysis of the production cost of making soy sauce is TCI = 33,000, TC = 33,000, TR = 75,500, Π = 42,000, BEP = 2.2 Liter