This study aims to examine the community empowerment model to develop sustainable tourism villages in Indonesia. This study applies a qualitative method. Data collection is conducted through interviews, observations, and focus group discussions held in Ponggok Village of Central Java Province -Indonesia. The results of this study found that the tourism development carried out in the Ponggok Village used four approaches (1) spatial approach as a basis in determining the direction of village development; (2) sectoral approach through increasing the role of the Village Owned Enterprises to build the village economy; (3) human resources to enhance the role of village communities in managing village potentials; and (4) use of information technology to improve service quality, transparency and accountability. The success of these four approaches is influenced by the leadership, innovation, collaboration, and good village governance. The success of the Ponggok village to become an independent village in improving the welfare of the community is inseparable from the success of the Ponggok village government in empowering the community to manage sustainable tourism development. The success of development with these four approaches is influenced by leadership, innovation, collaboration, and good governance.

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<p>Business in healthcare service, like other service business, should provide a service to its patients in order to maintain patients’ loyalty to be a loyal customer. A method in increasing patients’ satisfaction and loyalty is by focusing a hospital’s business on service quality aspect. Customers’ satisfaction is an effective measurement in assessing service quality that is based on patient’s consideration on the service provided and their personal experience. The main objective of this research is to understand the effect of service quality and brand image on patients’ loyalty, with patients’ satisfaction as mediating variable. To determine the determinant of patients’ satisfaction, the study is focused on the inpatients, especially those who stay at VIP ward, of Prof Dr R Soeharso Ortopedics Hospital Surakarta, Central Java, Indonesia. The research method used is survey, which is conducted by distributing a questionnaire directly to the surveyed patients. Reliability and validity test (using Servqual instrument) is conducted. The respondents of this research consist of 211 inpatients. The data collected is analyzed using SEM method. The result shows that service quality affects patients’ satisfaction through brand image and service quality. Simultaneously, service quality and brand quality affect patients’ satisfaction. Therefore, patients’ satisfaction affects patients’ loyalty. The implication of this research is the manager of a health care company should continuously improve the service quality and brand image, thus increasing patients’ satisfaction, which will lead to patients’ loyalty.</p>

Abstrak: Pengaruh Kepemimpinan Transformasional dan Transaksional Terhadap Kepuasan Kerja dan Organizational Citizenship Behavior. Penelitian ini bertujuan untuk menganalisis pengaruh gaya kepemimpinan transformasional, gaya kepemimpinan transaksional, kepuasan kerja terhadap organizational citizenship behavior (OCB). Penelitian ini merupakan penelitian deskriptif kuantitatif dengan jumlah sampel 87 karyawan FIS dan FE UNY. Teknik pengumpulan data menggunakan kuesioner. Uji hipotesis menggunakan analisis regresi. Uji variabel mediasi menggunakan metode Baron and Kenny. Hasil penelitian menunjukkan bahwa kepemimpinan transformasional berpengaruh positif dan signifikan terhadap kepuasan kerja, kepemimpinan transaksional berpengaruh positif dan signifikan terhadap kepuasan kerja, kepuasan kerja berpengaruh positif dan signifikan terhadap OCB, dan kepuasan kerja berperan sebagai mediator pengaruh kepemimpinan transformasional dan kepemimpinan transaksional pada OCB karyawan.Kata kunci: Gaya kepemimpinan, Kepuasan Kerja, Organizational Citizenship BehaviorAbstract: The influence of Transformational and Transactional Leadership to Job Satisfaction and Organizational Citizenship Behavior. The purpose of the study was to analyze the influence and the relationship among transformational leadership style, transactional leadership style, and job satisfaction on organizational citizenship behavior (OCB) of Social Science Faculty and Economics Faculty Yogyakarta State University employees. This study was classified as descriptive qualitative research with a sample of 87 participants. The data were collected through the distribution of questionnaires. Hypothesis test was using the regression analysis with a significance level of 0.05. Variable meditation test was using the method of Baron and Kenny. The result showed that transformational leadership had a positive effect on the job satisfaction, transactional leadership had a positive effect on job satisfaction, job satisfaction has a positive effect on the OCB, and job satisfaction was a mediator to the effect to the transformational leadership and transactional leadership on the OCB employees.Keywords: Leadership style, job satisfaction, organizational citizenship behavior

AbstrakTujuan penelitian ini untuk mengetahui dan menganalisis pengaruh disiplin kerja, motivasi kerja, kepuasan kerja, dan kompetensi kerja terhadap komitmen organisasi pada karyawan di RSO Prof. Dr. R Soeharso Surakarta. Penelitian ini berjenis penelitian eksplanatori dengan desain penelitian survei. Jenis data yang digunakan data primer. Populasi yang digunakan seluruh karyawan yang bekerja di RSO Prof Dr R. Soeharso yang berjumlah 626 orang, diambil sampel sebanyak 244 orang dengan teknik purposive sampling. Instrumen penelitian menggunakan kuesioner dengan skala linkert. Analisa data meliputi uji validasi, reliabilitas dan analisa regresi berganda, uji t, uji F dan R 2 . Hasil penelitian menunjukkan disiplin kerja berpengaruh positif dan signifikan terhadap komitmen organisasi, motivasi kerja berpengaruh positif dan signifikan terhadap komitmen organisasi, Kepuasan kerja berpengaruh positif dan signifikan terhadap komitmen organisasi, Kompetensi kerja berpengaruh positif dan signifikan terhadap komitmen organisasi, dan Disiplin kerja, motivasi kerja, kepuasan kerja dan kompetensi kerja berpengaruh signifikan secara bersama-sama terhadap komitmen organisasi pada karyawan RS. Ortopedi Prof. Dr. R. Soeharso Surakarta.Kata Kunci: Disiplin kerja, motivasi kerja, kepuasan kerja, kompetensi kerja, komitmen organisasi