Quality is a benchmark to determine the level of good and bad of a product. The level of quality of a product will affect customer satisfaction, hence, to produce high quality products, it is necessary for a company to have a quality control process. Quality control is a process that aims to maintain the quality of products and services that have been promised to consumers. In this study, quality control is carried out in the sugar packaging process. Where in the sugar packaging process found the resulting product has a poor quality, defective and not in accordance with specifications. This study uses the Statistical Process Control (SPC) method which aims to determine the causes of defective products with the intention that the packaging process can further minimize the level of product defects. The SPC method is a statistical analysis technique with seven statistical tools or seven tools. Based on the results of the study it can be seen that the cause of product damage / defects in the product packaging process is caused by three types of damage namely damage due to conveyor (38.17%), damage due to machine pinched (35.82%), and damage due to loose seams (26,00%) This type of damage can be caused by human error and other factors such as engine condition, engine cleanliness and the monitoring process. Proposed improvements recommended for the company are to provide training to employees, make clear work instructions, conduct periodic maintenance for the machines used, supervise all work areas, and carry out quality control for every acceptance of raw materials.

PT. X is an industry that produces green tea and black tea. In this study, there are often problems with the wrapping machine due to the age of use and the tight schedule of usage in the wrapping machine. If the machine operates in an unstable condition, it will greatly affect the results of the production. Damaged components such as cutting blades, heating heaters, thermo control and bearings. By using the Failure Mode and Effect Analysis (FMEA) method and also calculating the Risk Priority Number (RPN) value, the highest RPN value to the lowest is obtained, namely Cutting Knife (RPN = 100), Heater (RPN = 90), Thermo Control (RPN = 72) and Bearings (RPN = 36). It can be seen that the cause of damage to the wrapping machine and also the highest RPN calculation is found in the damage to the cutting knife whose RPN value is 100. From the analysis of the damage to the cutting knife, the author provides a suggested repair plan for the company so that it can be implemented in the company which can later improve the quality of the machine to be operated. for the future which cannot be separated from the supervisory role of the operators in charge of their cooperation to improve quality and the quality control team that always monitors quality.

Website is an important part of any organization namely in the government, business, health and education sectors. In the world of higher education, website can be used to disseminate information related to campus life as well as a medium for promoting the existence of the campus to the outside world. As a higher education institution, Polytechnic ATI Padang own a website which is used to display various information about campus academic activities. In its management, the level of user satisfaction of the website of Polytechnic ATI Padang has never been measured. The Webqual 4.0 method used in this study aims to measure the satisfaction of internal website users by looking at the dimensions of Usability, Information Quality, Interaction Quality and Customer Satisfaction. Measurements performed by using a questionnaire instrument with Likert scale then calculated with the help of SPSS software. The results obtained that the independent variables, namely Usability, Information Quality, Interaction Quality have an influence on the dependent variable Customer Satisfaction of 70.1% and there are still 29.9% of other independent variables that can affect the dependent variable Customer Satisfaction. Furthermore, based on the results of the calculation of the satisfaction level with Likert scale, it was found that the variables of Usability, Information Quality, Interaction Quality and Customer Satisfaction received a satisfied interpretation, so it can be concluded that the Polytechnic ATI Padang website provides good service to its users.

This study aims at describing metaphors translated form English to Bahasa Indonesia in the short story entitled Sepasang Mata Anjing Biru that was translated from Eyes of a Blue Dog by Gabriel Garcia Marquez. It also aims at describing the translation strategies in translating the metaphors. This study applied descriptive qualitative research. The data of this study were all clauses that contained metaphors, and they were obtained from in the short story entitled Sepasang Mata Anjing Biru that was translated from Eyes of a Blue Dog. The data were collected by using observational method which was supported by note-taking techniques. The data analysis was conducted by using translational identity method, because English was used in this study. The results of analysis were presented by using an informal method. The results showed that in translating the metaphors, most of the metaphor in source language were translated into metaphors in target language, and only 1 metaphor were translated into simile.

Pengadaan material memegang peran penting dalam terselenggaranya proses bisnis di perusahaan. Proses pengadaan material yang perusahaan lakukan biasanya ditunjang dengan fasilitas sistem informasi terintegrasi ERP seperti SAP. Khusus untuk proses procurement perusahaan menggunakan e-procurement dan SAP Material Management modul. Adanya durasi lead time yang cukup lama mengenai sampainya dari beberapa material tertentu yang dibutuhkan pabrik pada proses pengadaannya. Karena itu perlu dilakukan evaluasi terhadap proses pengadaan material pada implementasi SAP ERP yang sudah ada. Evaluasi akan dilakukan dengan pendekatan kuantitatif. Gambaran tentang bagaimana proses pengadaan material dilakukan setelah penerapan SAP diukur performance-nya dari frekuensi case dan durasi lead time. Selanjutnya ditentukan atribut data pada event log apa saja yang dibutuhkan pada penelitian dan dilanjutkan dengan ekstraksi event log. Event log kemudian akan diolah dengan tools process mining tertentu. Keluaran dari proses ini adalah model proses bisnis pengadaan yang sesungguhnya dijalankan dan terekam pada modul SAP MM. Dari hasil process mining, tidak ditemukan ketidaksesuain dan kesenjangan mayor pada proses berdasarkan prosedural pengadaan yang ditetapkan. Namun, dapat ditemukan waktu tunggu yang lama setelah create PR Doc menuju RFQ Date, rata-rata waktu mencapai 173 hari hingga PO delivery. Selain itu, ditemukan terdapat sedikit bottleneck pada waktu tertentu dimana adanya aktifitas dan case sangat banyak yang perlu ditangani oleh para user.  Penelitian ini memberikan analisa sebab akibat penyebab permasalahan tersebut baik dari hasil process mining dan kuesioner yang didapat. Perusahaan sebaiknya membuat kebijakan target waktu pengadaan dan menetapkan prosedur RFQ, pemilihan vendor yang lebih efektif sehingga dapat mempersingkat waktu proses pengadaan ini.