Penelitian ini menguji pengaruh besarnya pengaruh kualitas pelayanan dan kualitas produk terhadap kepuasan konsumen. Survey dilakukan terhadap 150 orang pelanggan yang merupakan konsumen sepeda di Kota Bandung. Penelitian menggunakan teknik analisis jalur untuk mengetahui besarnya pengaruh kualitas pelayanan dan kualitas produk terhadap kepuasan konsumen baik parsial maupun simultan. Hasil penelitian menunjukkan Kualitas Pelayanan memiliki pengaruh terkuat terhadap Kepuasan Konsumen dengan nilai besarnya pengaruh yaitu 32,5%. Kualitas Produk memiliki pengaruh kedua terkuat terhadap Kepuasan Konsumen dengan nilai besarnya pengaruh yaitu 24,9%. Hasil perhitungan koefisien determinasi (R2) yang dinyatakan dalam persentase menggambarkan besarnya kontribusi semua variabel bebas yaitu Kualitas Pelayanan (X1) dan Kualitas Produk (X2) dalam menentukan Kepuasan Pelanggan (Y) adalah sebesar 57,4% dan besarnya epsilon adalah ?=0,426 atau sebesar 42,6% dipengaruhi oleh factor lain yang tidak diteli dalam penelitian ini.

This study aims to measure the attributes that form the dimension of brand equity. Dimensions include brand awareness, perceived quality, brand association and brand image. The research method used exploratory survey method. The object of research conducted on tour and travel companies in Bandung with a sample of 100 people. This study uses Structural Equation Modeling Partial Least Square for analyzing the data. The results show that these dimensions are part of the brand equity. Thus it is necessary for the tour and travel companies to pay attention to all these dimensions so that the company's brand equity can be maintained and improved so as to increase customer loyalty.

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