Customer satisfaction is a feeling of pleasure or displeasure with a product or service from a company. This study aims to analyze the effect of product quality, service quality, corporate image, and customer value on customer satisfaction. A total of 100 indihome customers in Semarang City were taken as samples by purposive sampling. The data analysis technique used in this research is multiple linear regression analysis. The results showed that product quality, company image, and customer value had a positive and significant effect. While the service quality variable has no effect on customer satisfaction. The customer value variable has the most dominant influence on indihome customer satisfaction in the city of Semarang.

Today the need for health is in need for all people, health has become a basic necessity, everyone will try to do various things so that his health can be guaranteed, Health is a human right and one of the elements of welfare that must be realized in accordance with the ideals the ideals of the Indonesian nation. Health is a fundamental right of every individual and all citizens are entitled to health care. Therefore, it is necessary to manage the health control in terms of cost and quality. This study aims to examine whether timeliness, apology, redress, facilitation, credibility, and attentiveness affect customer satisfaction. The number of samples in this study were 125 respondents with Acidental sampling technique. This research uses multiple linear regression analysis technique. The result of data analysis shows that timeliness, apology, facilitation, credibility, and attentiveness have positive effect on customer satisfaction while redress variable has no significant effect on customer satisfaction. Based on the determinant coefficient test (R 2 ) in the known Adjusted R 2 of 0.745 it shows that the dependent variable of customer satisfaction can be explained by independent variables consisting of timeliness, apology, redress, facilitation, credibility and attentiveness of 75% while the remaining 25% by other factors outside the model. AbstrakHari ini kebutuhan kesehatan yang dibutuhkan untuk semua orang, kesehatan telah menjadi kebutuhan dasar, semua orang akan mencoba untuk melakukan berbagai hal sehingga kesehatannya dapat dijamin, kesehatan adalah hak asasi manusia dan salah satu unsur kesejahteraan yang harus diwujudkan sesuai dengan gagasan idealisme bangsa Indonesia. Kesehatan adalah hak dasar dari setiap individu dan semua warga negara berhak untuk perawatan kesehatan. Oleh karena itu, perlu untuk mengelola kontrol kesehatan dalam hal biaya dan kualitas. Penelitian ini bertujuan untuk memeriksa apakah ketepatan waktu, permintaan maaf, ganti rugi, fasilitasi, kredibilitas, dan perhatian mempengaruhi kepuasan pelanggan. Jumlah sampel dalam penelitian ini adalah 125 responden dengan teknik sampling Acidental. Penelitian ini menggunakan beberapa teknik analisis regresi linier. Hasil analisis data menunjukkan bahwa ketepatan waktu, permintaan maaf, fasilitasi, kredibilitas, dan perhatian memiliki efek positif pada kepuasan pelanggan sementara variabel ganti rugi tidak berpengaruh signifikan pada kepuasan pelanggan. Berdasarkan determinan koefisien uji (R2) di dikenal disesuaikan R2 dari 0,745 itu menunjukkan bahwa variabel dependen kepuasan pelanggan dapat dijelaskan oleh variabel independen yang terdiri dari ketepatan waktu, permintaan maaf, ganti rugi, fasilitasi, kredibilitas dan 75% sementara sisanya 25% oleh faktor lain di luar model. Kata kunci:ketepatan waktu, permintaan maaf, ganti rugi, fasilitasi, kredibilitas, perhatian dan kepuasan pelanggan.

This study aims to analyze how big the consumer's decision in using The Body Shop product in the city of Semarang. The sample used in this study was 100 people using the accidental sampling method, namely the method in selecting the sample. In this study, purchasing decisions were significantly influenced by green product, purchasing decisions are significantly influenced by Green Marketing, purchasing decisions are significantly influenced by Green Knowledge. Keywords: Green product, Green Marketing, Green Knowledge

Kampung tematik is one of the innovations launched by the Government of Semarang City.Kampung tematik are part of the sub-district that are undergoing repairs. Mayangsari Village, which is located in Kalipancur sub-district, Semarang City, is one of the kampung tematik with superior products like of river tubbings and snacks. This community service aims to provide counseling on the use of social media to expand market reach in Mayangsari Village. The method used is by means of socialization to local residents. Through this counseling, it is hoped that the people of Mayangsari Village can promote local residents' production (snacks) as well as the beauty of river tubing and promote the Mayangsari Village area as one of the kampung tematik in Semarang City.

Investing in property is included in the invesment sector which has a hogh risk because the property is very sensitive to macroeconomic conditions. Therefore property share prices in the stock market is very volatile. Fundamental analysis and systematic risk is one step that can be used before investing especially in the property sector. For this study it was established with the aim to find  out and obtain empirical avidence about the fundamental and systematic risk factors that affect the stock price of the property. Fundamental factors use are NPM, ROA, ROE, EPS, DER, BVS, and Systematic Risk represented by the Beta. This study used purposive sampling to select  a sample of the population of the properties listed companies on the Stock Exchange from 2008-2012. The data analysis technique used is multiple linear regression. The results showed that the only variable that ROA has a positive influence in the share price of the property, while the variable NPM, ROE, DER, EPS, BVS, and Systematic Risk does not have an influence on the stock price of the property. Adjusted R2 value in this study was 25%.Keywords : Fundamental Factors, Systematic Risk, Stock Price