This study aims to determine the effect of e-service quality on customer e-satisfaction, the effect of e-trust on customer e-satisfaction, the effect of e-service quality on customer e-loyalty, the effect of e-trust on customer e-loyalty and finally, the effect of e-satisfaction on online shop customer e-loyalty. The type of research used in this research is correlational research with a quantitative approach and testing the research hypothesis was carried out by using the Structural Equation Model (SEM) approach based on Partial Least Square (PLS). The sample or respondent used in this study is 432 consumers of online shops in Banten, Indonesia. The results show that E-Service Quality had positive but not significant effect on E-Satisfaction, E-Trust had a positive but not significant effect to E-Satisfaction, E-Service Quality had a positive but not significant effect towards E-Loyalty, E-Trust had a negative but not significant effect to E-Satisfaction and finally E-Satisfaction had a positive but not significant effect on E-Loyalty.

The purpose of this research was to measure the effect of hard skills and soft skills towards teachers’ innovation capability which was mediated by an organizational learning and to measure the effect of teachers’ innovation capability towards their performance. Data collection was done by simple random sampling to 251 population of the teachers in five private senior high schools di Tangerang. The returned and valid questionnaire results were 211 samples. SEM method with Smart PLS 3.0 software is used for data processing. Hard skills and soft skills are concluded as a result of research that has a positive and significant effect on the capability of teachers’ innovation, both directly and indirectly through mediation of the organizational learning. As well as the capability of teachers’ innovation has a positive and significant effect on their performance. A model for building innovation capability and teacher performance among teachers in Tangerang through enhancing hard and soft skills with organizational learning as a mediator was proposed as new research. To improve teacher readiness in facing the era of education 4.0 this study was pave.

This study aims to examine the effect of charismatic leadership on the psychological safety climate and tacit knowledge sharing. This study also investigates the central role of psychological safety climate as a mediating variable between charismatic leadership and tacit knowledge sharing. This study adopted a simple random sampling method with 61 samples of employees from five of MSME companies in Banten. With the help of SmartPLS 3.0 software, the results of this study indicate that charismatic leadership has a significant direct influence on the psychological safety climate and tacit knowledge sharing. Likewise, the psychological safety climate has a significant direct effect on tacit knowledge sharing. This study also found evidence that charismatic leadership has a significant indirect effect on tacit knowledge sharing through mediating the psychological safety climate. Thus, the psychological safety climate acts as a partial mediator in this research model.

Memotivasi pegawai di era Revolusi Industri 4.0 untuk meraih kinerja yang lebih baik adalah masalah utama bagi perusahaan manufaktur saat ini, lebih-lebih di saat pandemic, perusahaan masih terus berjuang untuk tetap eksis di masa krisis ini. Studi ini menyelidiki apakah praktik kepemimpinan transformasional mempengaruhi motivasi intrinsik pegawai, sekaligus mempertimbangkan efek mediasi dari variable basic need satisfaction. Data dikumpulkan dari 109 karyawan salah satu industri manufaktur swasta di Jawa Barat dengan menggunakan metode kuantitatif dan survei konfirmasi dengan bantuan software SmartPLS 3.0. Studi ini menunjukkan bahwa praktik kepemimpinan transformasional memberikan pengaruh positif dan signifikan terhadap motivasi intrinsik pegawai, baik secara langsung maupun tidak langsung melalui mediasi basic need satisfaction. Hasil penelitian ini dapat memiliki implikasi yang signifikan terhadap pengambilan keputusan manajerial SDM tentang praktik kepemimpinan transformasional di lingkungan karyawan industri manufaktur di Indonesia. Di samping itu, studi ini juga membantu manajemen SDM industri manufaktur untuk serius menilai rencana investasi pengembangan SDM dalam bentuk implementasi praktik kepemimpinan transformasional untuk bertahan di era digital ini.

Studi ini menyelidiki apakah peningkatan perhatian yang diberikan pada praktik managerial coaching mempengaruhi motivasi intrinsic dan kinerja individual karyawan. Demikian juga, apakah variabel motivasi intrinsic mampu memediasi hubungan pengaruh managerial coaching terhadap kinerja. Data dikumpulkan dari 105 karyawan industri UMKM di Jawa Barat dengan menggunakan metode kuantitatif dan survei konfirmasi. Studi ini menunjukkan bahwa managerial coaching memberikan pengaruh positif dan signifikan terhadap kinerja individu karyawan, baik secara langsung maupun tidak langsung melalui mediasi variabel motivasi intrinsic. Hasil penelitian ini dapat memiliki implikasi yang signifikan terhadap pengambilan keputusan manajerial SDM tentang proses praktik coaching di lingkungan karyawan industri UMKM di Indonesia.  Kata kunci:  Coaching, kinerja, motivasi.